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Which cloud call center software solutions are HIPAA compliant? SMS
Which cloud call center software solutions are HIPAA compliant, that include SMS text messaging? In the video below, Mike explains how cloud call (contact) center software vendors often vary on what they consider “HIPAA compliant SMS,” and gives you six…
Cloud Call Center Software with the Best Mobile App Customer Experience
Can your cloud call center software improve customer experience, within your company’s mobile app? In the video (below), Mike Smith provides several ways cloud call center software vendors (by integrating into your company’s mobile app), are able to improve customer…
Cloud Call Center Software with One Window for Everything
Today, Mike Smith reviews the advantages of having a cloud call center software application with one window for everything. Your call center agents take calls, but they also respond to emails… and text messages… and process credit card transactions. Is…
Amazon Connect Pricing
Your company is researching call center software, and Amazon Connect sounds interesting. But how much does it really cost? In this video, Mike Smith explains the two elements of Amazon Connect cloud contact center pricing that make it so compelling……
Cloud Call Center Software: 3 Common Mistakes
If your company is replacing your call center software, there are a lot of pitfalls you need to be aware of. In this video, Mike Smith talks about 3 common mistakes companies make when evaluating a new cloud call center…
Get a Killer Contact Center System… Without Changing Anything
Did you know that you can get an incredible hosted contact center solution without having to change your phone system… or telecom provider? Neither did I – until yesterday. The Old Technology It started last week when our Client Development Executive,…