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Cloud PBX Checklist for Large Companies: Call Flow

Your company’s “Call Flow” is very important for you to document include on your cloud PBX shopping list. Especially if you work for a large company. In the video below, Mike details a handful of “call flow” items that you

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Penetration Testing Services Comparison: What should your report look like?

When you’re comparing penetration testing services for your organization, what should the final report include? In the video below, Mike gives you several things that you should consider as “must-haves” in your deliverable, from a pen testing service. Want Mike’s

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Be the technology advocate for your company’s call center.

Be the technology advocate for your company’s call center. In the video below, Mike explains how keeping the “status quo” or trying to “reduce cost” is actually misaligning your IT team with the leadership team. Your executives are hired to

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POTS Line Replacement Options

What are your options for replacing your company’s analog POTS telephone lines? In the video below, Mike explains the three options you have, now that the phone company is decommissioning copper phone lines. Want Mike’s recommendations on the best vendors

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Cloud PBX Checklist for Large Companies: User Types

As your large company is making a shopping checklist for cloud PBX, make sure you tally your different user types. In the video below, Mike details the different user types that will make a difference, when selecting a vendor to

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Cybersecurity Risk Assessment Common Findings: Data Protection

What are the most common findings, when a 3rd party performs a cybersecurity risk assessment for a company, specifically in regards to data protection? In the video below, Mike explains a few easy things your company can implement for data

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How to integrate your call center software with Microsoft Teams

Where do you start, if you want to know how to integrate your company’s call center software with Microsoft Teams? In the video below, Mike Smith explains the two different types of teams integration, and then details several questions you

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Microsoft Teams Phone System: Why use Teams Handsets?

Why does your company need to use the fancy Teams Handsets for Microsoft Teams Phone System? In the video below, Mike Smith explains the benefits of using the (more expensive) Teams handsets vs. just using a standard IP phone from

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Cloud PBX Checklist for Large Companies: Contracts

This next installment of the ultimate cloud PBX shopping checklist for large companies, addresses possible snags with your existing contracts. In the video below, Mike explains why it’s important to check your current vendors’ contract status before spending a lot

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Cybersecurity Risk Assessment Common Findings: Software Inventory and Controls

What are the most common findings in a formal cybersecurity risk assessment, in regards to software inventory and controls? In the video below, Mike Smith explains how simply a lack of inventory is the obvious, yet most common finding, in

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