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Which cloud call center software solutions are HIPAA compliant? SMS

Which cloud call center software solutions are HIPAA compliant, that include SMS text messaging? In the video below, Mike explains how cloud call (contact) center software vendors often vary on what they consider “HIPAA compliant SMS,” and gives you six

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Cloud Call Center Software Integrated with Phone System Software

If your call center agents are multi-tasking, your company needs it’s cloud call center software fully integrated with your phone system software. Your call center agents need robust call center functionality within their softphone app. But they also need the

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Cloud Call Center Software with TCPA Compliance

Your company is in the market for new cloud call center software, but your call center also needs to be TCPA compliant. Have you thought about having your call center software vendor manage your company’s compliance? If not, you should!

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Cloud Call Center Software with the Best Mobile App Customer Experience

Can your cloud call center software improve customer experience, within your company’s mobile app? In the video (below), Mike Smith provides several ways cloud call center software vendors (by integrating into your company’s mobile app), are able to improve customer

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Cloud Call Center Software with Gamification

How do cloud call center solutions incorporate gamification into their product? We all know that the younger workforce is big on gaming… but how can you use that to your advantage to improve your call center’s profitability? In the video

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Cloud Call Center Software with One Window for Everything

Today, Mike Smith reviews the advantages of having a cloud call center software application with one window for everything. Your call center agents take calls, but they also respond to emails… and text messages… and process credit card transactions. Is

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Amazon Connect Pricing

Your company is researching call center software, and Amazon Connect sounds interesting. But how much does it really cost? In this video, Mike Smith explains the two elements of Amazon Connect cloud contact center pricing that make it so compelling…

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Cloud Call Center Software Pricing

Your company is due for a new call center software solution. A cloud solution is a consideration but… how much is that going to cost? Watch Mike Smith explain the 2 main components of cloud call (contact) center software pricing.

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Is cloud call center software better than on-premises?

Your company’s on-prem call center software is due for an upgrade… but should you replace it with a cloud call center software solution? Which is better? Does cloud offer any additional features? In this short video, Mike Smith gives 3

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Cloud Call Center Software: 3 Common Mistakes

If your company is replacing your call center software, there are a lot of pitfalls you need to be aware of. In this video, Mike Smith talks about 3 common mistakes companies make when evaluating a new cloud call center

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