Blog

Be the technology advocate for your company’s call center.

Be the technology advocate for your company’s call center. In the video below, Mike explains how keeping the “status quo” or trying to “reduce cost” is actually misaligning your IT team with the leadership team. Your executives are hired to

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How to integrate your call center software with Microsoft Teams

Where do you start, if you want to know how to integrate your company’s call center software with Microsoft Teams? In the video below, Mike Smith explains the two different types of teams integration, and then details several questions you

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Cloud PBX Checklist for Large Companies: Call Center

Mike continues his series on the ultimate cloud PBX shopping checklist for large companies, with today’s video covering call center. Mike explains the difference between ring groups, call center, and contact center, and tells you why it’s important for you

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Which cloud call center software providers are HIPAA compliant? MFA & Metadata Recording

Which cloud call center software providers are HIPAA compliant, and what does that mean? Let’s talk about Multi-Factor Authentication (MFA), and Metadata Recording. In the video below, Mike addresses two items that might not be included with all “HIPAA compliant”

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Which cloud call center software solutions are HIPAA compliant? SMS

Which cloud call center software solutions are HIPAA compliant, that include SMS text messaging? In the video below, Mike explains how cloud call (contact) center software vendors often vary on what they consider “HIPAA compliant SMS,” and gives you six

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Cloud Call Center Software Integrated with Phone System Software

If your call center agents are multi-tasking, your company needs it’s cloud call center software fully integrated with your phone system software. Your call center agents need robust call center functionality within their softphone app. But they also need the

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Cloud Call Center Software with TCPA Compliance

Your company is in the market for new cloud call center software, but your call center also needs to be TCPA compliant. Have you thought about having your call center software vendor manage your company’s compliance? If not, you should!

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Cloud Call Center Software with the Best Mobile App Customer Experience

Can your cloud call center software improve customer experience, within your company’s mobile app? In the video (below), Mike Smith provides several ways cloud call center software vendors (by integrating into your company’s mobile app), are able to improve customer

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Cloud Call Center Software with Gamification

How do cloud call center solutions incorporate gamification into their product? We all know that the younger workforce is big on gaming… but how can you use that to your advantage to improve your call center’s profitability? In the video

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Cloud Call Center Software with One Window for Everything

Today, Mike Smith reviews the advantages of having a cloud call center software application with one window for everything. Your call center agents take calls, but they also respond to emails… and text messages… and process credit card transactions. Is

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