What is the feature, Live Call Transcription, for a cloud PBX system? More importantly, does your company need it? Why? In the video below, Mike Smith explains live call transcription, and gives you some examples of how it will benefit…
Do all of our company’s users/extensions need a Calling Plan for Microsoft Teams Phone System? In the video below, Mike Smith answers this question and also provides tips on how to reduce the cost for Calling Plans on low-usage phones,…
Can your cloud call center software improve customer experience, within your company’s mobile app? In the video (below), Mike Smith provides several ways cloud call center software vendors (by integrating into your company’s mobile app), are able to improve customer…
Is 8×8 good for a large or medium-size company? Your company is in the market for a cloud PBX solution and you’ve heard of 8×8… but are they a good fit for large organizations with more than 100 employees? Mike…
What is Direct Routing as a Service for Microsoft Teams Phone System? In the short video below, Mike Smith explains Teams Direct Routing as a Service, compares it to alternatives, and provides you with the benefits of DRaaS for your…
How do cloud call center solutions incorporate gamification into their product? We all know that the younger workforce is big on gaming… but how can you use that to your advantage to improve your call center’s profitability? In the video…
What is the cloud PBX feature, “Call Flip,” or “Call Pull?” What does the feature do, and why is it useful to a medium-size company? In the video below, Mike Smith explains the call flip/pull cloud PBX feature, and how…
Which SD-WAN vendors are the best for reducing packet loss on international routes? Mike Smith explains the 3 types of SD-WAN vendors, and tells you which type will probably be best for keeping packet loss at a minimum, when sending…
Which features are missing from Microsoft Teams Phone System in 2021? You’re researching Teams as a possible replacement for your company’s PBX, and you’ve heard Microsoft has some gaps in feature/functionality… but what does that mean? In this video, Mike…
Today, Mike Smith reviews the advantages of having a cloud call center software application with one window for everything. Your call center agents take calls, but they also respond to emails… and text messages… and process credit card transactions. Is…