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Does your company need a call center queue, a ring group or a hunt group? | The Best Business Phone Systems

Your company is in the market for a new phone system, but as you’re shopping around, you’re not sure if you should be asking for a call center queue, a ring group, or a hunt group? In this video, I

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Why have Intelligent Virtual Agents (IVAs), improved so fast for AI call center software?

Your company has a call center and you’re noticing IVA is way better than ever before, and you are wondering “how have Intelligent Virtual Agents (IVAs), improved so fast for AI call center software.” In this video, I cover 3

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What is an Intelligent Virtual Agent (IVA), for AI call center software?

If your company has a call center, you need to start looking into AI, because it has the ability to dramatically improve your call center in many ways. One of those ways is using an intelligent Virtual Agent (or IVA).

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The Best Business ISPs for Large, Multi-Site Companies

You’re working for a large organization, with multiple sites. But with two ISPs at every site, ISP management is getting insane. You have tons of account numbers, a dozen ISPs with a dozen phone numbers, and staggered contract expiration dates.

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Why is Skills Based Routing a Must for Call Center Software?

Your company is in the market for new call center software, but what is Skills Based Routing and why is it a must have feature? In this video, I am going to define Skills Based Routing and provide several use

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Why do customers sign 60-month Business Phone System contracts?

Your company is looking for a new business phone system solution, but weren’t sure to sign a 12, 36, or 60-month contract. Most of my customers sign a 36 or 60-month contract and I wanted to share some interesting tradeoffs.

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How the best AI Call Center Software can improve your company’s sales

Your company is in the market for a new call center software solution. But is it really worth the price tag, to get a solution that has AI features? If your company relies on sales, the answer is yes, it’s

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How a Business Phone System uses AI Screen Pops to improve customer experience

Your business is looking for a new phone system, and you want to improve your customer experience. In this video, I talk about how AI screen pops help bring new employees up to speed faster and make your customers happier.

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AI Call Recording will help you train agents | The Best Call Center Software solutions

Your company is looking into new call center software, and you want to use AI call recording to help train your agents. In this video, I talk about 2 problems that comes along with call recording and how AI can

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Does our business need a phone system in 2024?

Does your company still need a business phone system? Before you sell all your phone system let me show you the blind spots you might miss. In this video, I explain why your company still needs a phone system for

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