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Tips on Replacing a Cisco Unified Communications Manager (CUCM) Phone System
Your company currently has a Cisco Unified Communications Manager Phone System (CUCM), and it’s end of life. What do you need to know about replacing it? In this video I explain 6 things you need to know before replacing your…
Which Call Center Software Features are Recommended for Your Company?
Your company needs to upgrade your call center software, and you’re wondering which features you should be looking into. It depends on the type of call center you have, and the size of the call center. In this video, I…
Is Call Quality a Problem with Business Cloud Phone Systems? (UCaaS)
You’re tasked with replacing a medium-large-size company’s phone system (hundreds or thousands of employees), and you’re wondering if the call quality for business cloud phone systems is good. In this video, I go over 5 mandatory preparations for your company…
What Practical Benefits does AI Bring to Call Center Software?
Your company needs to upgrade your call center software, and you’ve heard a little about AI. Does AI have practical benefits for small or large size call centers? In this video, I go over practical benefits AI can provide for…
4 Tips to Reduce Customer Frustration with your Automation | AI Call Center Software
Your company has a call center, and you’re wondering about the potential benefits of AI automation for your call center. AI can answer customer’s questions quickly, without having to use people.. everyone’s happy. Unless your automation frustrates your customers. In…
Gamification ideas for call center software, that reduce agent absenteeism
Your company’s call center agents are not showing up to work because they don’t enjoy it, but what if there was a way to increase their motivation? In this video, I explain gamification ideas for call center software, that can…
AI Call Summaries Generic vs Custom LLM | AI Call Center Software
Your company has a call center, and you’re wondering if AI call summaries can help eliminate wrap time. I’m here to tell you they can help only if they’re good, if they’re not good agents have to proofread them which…
Are your company’s agents speaking clearly? 6 Reports your AI call center software needs to have
Your company has a call center, and your call center agents are hard to understand, and as a result, creating some misunderstandings with customers. In this video, I cover 6 reports your AI call center software needs to have. Want…
4 Reports that will Empower Agents | Call Center Software
Your company wants to empower your call center agents to develop their skills independently. In this video, I am going to go over 4 call center software reports that enable your agents to monitor their own results for the business…
AI Call Center Software that Integrates with Salesforce Einstein 1 AI
Your company’s call center uses Salesforce, and you’ve noticed Salesforce isn’t the best option for your call center software. So how do you get Salesforce Einstein AI to integrate with a separate call center software? In this video, I explain…