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Which cloud call center software solutions are HIPAA compliant? SMS

Which cloud call center software solutions are HIPAA compliant, that include SMS text messaging? In the video below, Mike explains how cloud call (contact) center software vendors often vary on what they consider “HIPAA compliant SMS,” and gives you six

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What is Operator Connect for Microsoft Teams Phone System?

What is Operator Connect, for Microsoft Teams Phone System? You may have heard this term on the Internet, or maybe you saw it inside your Office (or Microsoft), 365 Admin Center… but what does it mean? How is it different

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Is Dialpad’s Cloud PBX service good for a large business?

Is Dialpad’s cloud PBX service good for a medium-size or large business, with approx. 100 – 5,000 employees? In the short video below, long-time business telecommunications broker, Mike Smith, provides you with several of Dialpad’s features, that make their solution

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Cloud Call Center Software Integrated with Phone System Software

If your call center agents are multi-tasking, your company needs it’s cloud call center software fully integrated with your phone system software. Your call center agents need robust call center functionality within their softphone app. But they also need the

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Is Nextiva good for large businesses in 2021?

Is Nextiva’s cloud PBX solution good for large businesses in 2021? Watch the video below to hear Mike Smith provide you with several features Nextiva offers, which make their solution a great fit for large companies, in particular. Want a

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Cloud PBX Features: Single Sign-On (SSO)

Single Sign-On (SSO), should be near the top of your list of “must-have” cloud PBX features, if you are a mid-size or larger company. In this short video, Mike Smith explains why SSO is vital to ask about, when shopping

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Microsoft Teams Phone System: Is it good for a mid-size company in 2021?

Is Microsoft Teams Phone System a good fit, for a mid-size company, in 2021? You’ve heard of using Teams for your company’s PBX, but is that just something for micro-size companies? Can it handle the requirements of a substantial brick-and-mortar

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Cloud Call Center Software with TCPA Compliance

Your company is in the market for new cloud call center software, but your call center also needs to be TCPA compliant. Have you thought about having your call center software vendor manage your company’s compliance? If not, you should!

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Is GoToConnect Good for a Large Business in 2021?

Is GoToConnect a good cloud PBX solution for a large business in 2021? You’ve heard GoToConnect (formerly Jive), is a great solution for small companies, but is it also a solid fit for medium or large-size companies? In the video

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Cloud PBX Features: Live Call Transcription

What is the feature, Live Call Transcription, for a cloud PBX system? More importantly, does your company need it? Why? In the video below, Mike Smith explains live call transcription, and gives you some examples of how it will benefit

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