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Why do customers sign 60-month Business Phone System contracts?
Your company is looking for a new business phone system solution, but weren’t sure to sign a 12, 36, or 60-month contract. Most of my customers sign a 36 or 60-month contract and I wanted to share some interesting tradeoffs.…
How the best AI Call Center Software can improve your company’s sales
Your company is in the market for a new call center software solution. But is it really worth the price tag, to get a solution that has AI features? If your company relies on sales, the answer is yes, it’s…
How a Business Phone System uses AI Screen Pops to improve customer experience
Your business is looking for a new phone system, and you want to improve your customer experience. In this video, I talk about how AI screen pops help bring new employees up to speed faster and make your customers happier.…
AI Call Recording will help you train agents | The Best Call Center Software solutions
Your company is looking into new call center software, and you want to use AI call recording to help train your agents. In this video, I talk about 2 problems that comes along with call recording and how AI can…
AI is asking if she can complete your ghosted CSAT surveys | Call Center Software
Your company is looking into new call center software, and all your customers are ghosting your customer satisfaction (CSAT) surveys. In this video, I explain how your company can leverage AI to complete all your CSAT surveys to improve your…
AI is a call dispositioning beast! | Call Center Software
Your company is trying to find a way for your call center agents to disposition calls faster, but without losing accuracy. In this video, I’ll explain why AI is a faster and more accurate way to disposition calls. Want my…
Use AI to turn agents into all stars | Call Center Software
Your company is looking into new call center software, and your managers don’t have time to score every call from every agent. In this video, I explain how your company can leverage AI to turn your agents into all stars.…
5 Questions about Call Center Software Usage Pricing
Ask these 5 questions about usage pricing before buying new call center software. Your company is looking into new call center software, and you’re not sure about the cost. In this video, I’ll tell you the 5 best questions to…
Call Center Software: Stop Buying the Roadmap
If your company is shopping for a new call center software solution, I need you to do something for me. Stop buying the roadmap. In this video, I explain 3 reasons why you should never buy the roadmap. Want my…
The Best Call Center Software: What is Omni-Channel? (Vendor Agnostic Perspective)
Your company is looking into a new call center software solution, and a word you might have heard of is “omni-channel” In this video, I define the 5 categories of omni-channel and 3 benefits it provides for your company. Want…