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Call Center Software Comparison: The 2 types of pricing and which is best
Your company has a call center and you’re in the market for new call center software — but you’re wondering what type of pricing model is the best fit for your organization. In this video, I cover the two main…
3 Ways to Ensure a Smooth Transition to a New AI Call Center Software Solution
Your company is shopping for new call center software, but you’re worried the transition will overwhelm your agents and make them less productive. I cover 3 tips to make sure that doesn’t happen. About Me Mike Smith has been helping…
Call Center Software Comparison: NICE CXone, Genesys, Five9, Zoom, Dialpad, and RingCentral
Your company has a call center, and it’s time to shop for new call center software. You’ve heard of the big names out there, like NICE CXone, Genesyss, Five9, Zoom, Dialpad, and RingCentral. But what’s the biggest differences between these…
The Best Call Center Software for Law Firms: 4 Must-Haves
Your law firm has a call center, and it’s time to shop for new call center software. But what are the must-have’s for a law firm’s call center software?In this video, I cover 4 call center software features your company…
The Best Call Center Software Solutions: 5 Ways To Track Abandoned Calls
Your company has a call center, and it’s time to shop for new call center software. But what features should you be looking for? Abandoned call analytics is something you should be thinking about. In this video, I cover 5…
The Best Call Center Software For Healthcare Companies: 6 Must Haves
Your healthcare company has a call center, and it’s time to shop for new call center software. But what are the must-haves for a Healthcare Company’s call center software?In this video, I cover 6 must-haves for your call center software.…
Long hold times! The Best Call Center Software
Your company has a call center, and it’s time to shop for a new call center software. One of your biggest problems is long hold times! You can solve that. In this video, I cover 4 call center software solutions…
4 AI Baby Steps for Call Center Software
Your company has a call center, and it’s time to shop for new call center software. You’ve heard of AI, but where do you start? In this video, I cover 4 easy ways to use AI right now. Want my…
The Best Call Center Software for Salesforce: Customer Activity Sync
Your company has a call center, and it’s time to shop for new call center software. But your company also uses Salesforce, and the new software needs to integrate with Salesforce. Customer Activity Sync is something you should be thinking…
The Best Call Center Software for Salesforce: What are Screen Pops?
Your company has a call center, and it’s time to shop for new call center software. But your company also uses Salesforce and the new software needs to integrate with Salesforce. Screen Pops is something you should be thinking about. In…