Blog

The Best Cloud Call-Contact Center Software: Go beyond IT

Your company is looking for a new Call Center Software Solution. But before you attend a demo, think about going beyond the IT department. In this video I explain how to take a holistic approach that involves not only the

Read more ›

The Best Cloud Call Center Software: Desk Phones

Your company is interested in a new call center software, but you’re uncertain whether your agents should use a desk phone, soft phone, or both? In this video I explain which questions you should ask yourself about: Are your agents

Read more ›

The Best Cloud Call-Contact Center Software: Do Not Disturb

You are looking for the best cloud call center software for your company, but your call center manager has asked for a way to prevent agents from putting themselves on do not disturb. In the video below, I explain two

Read more ›

The Best Cloud Call Center Software: Don’t Duplicate Old Tech

If your company is looking for the best call center software, the first thing you need to think about is avoiding duplicating your company’s current, old technology. In this video, I will explain why using your current tech, as a

Read more ›

The Best Call Center Software with HubSpot, Salesforce or other CRM Integration: Screen POPs

Your company is in the market for a call center software, that integrates with your CRM, such as HubSpot or Salesforce. But what are “Screen POPs” and how do you know which solution is the best? In the video below,

Read more ›

The Best Call Center Software: Combine it or separate it?

You’re searching for the best call center software for your company, and you’re wondering: Should we combine it with our phone system software or purchase each, separately? In the video below, Mike explains when it’s best to combine it and

Read more ›

The Best Call Center Software with HubSpot, Salesforce and other CRM Integration

Which call center software has the best integration with HubSpot, Salesforce and other CRM applications? In the video below, (part 2 of the series), Mike explains how the precursor to that question should be “which CRM integration features does our

Read more ›

Cloud Call Center Software with the Best Mobile App Customer Experience

Can your cloud call center software improve customer experience, within your company’s mobile app? In the video (below), Mike Smith provides several ways cloud call center software vendors (by integrating into your company’s mobile app), are able to improve customer

Read more ›