Blog
The Best Call Center Software with Built-In CRM
You’re looking for the best cloud call center software for your company, but you need it to come with a built-in CRM to disposition calls. Does that exist? In the video below, Mike explains the features you can expect to…
Which cloud call center software providers are HIPAA compliant? 3rd Party Validation
Why is 3rd party validation important, if you’re searching for which cloud call center software providers are HIPAA compliant? In the video below, Mike Smith tells you why all HIPAA compliance is not the same, and that in order to…
Which cloud call center software providers are HIPAA compliant? MFA & Metadata Recording
Which cloud call center software providers are HIPAA compliant, and what does that mean? Let’s talk about Multi-Factor Authentication (MFA), and Metadata Recording. In the video below, Mike addresses two items that might not be included with all “HIPAA compliant”…
Cloud Call Center Software with the Best Mobile App Customer Experience
Can your cloud call center software improve customer experience, within your company’s mobile app? In the video (below), Mike Smith provides several ways cloud call center software vendors (by integrating into your company’s mobile app), are able to improve customer…
Cloud Call Center Software with Gamification
How do cloud call center solutions incorporate gamification into their product? We all know that the younger workforce is big on gaming… but how can you use that to your advantage to improve your call center’s profitability? In the video…
Cloud Call Center Software with One Window for Everything
Today, Mike Smith reviews the advantages of having a cloud call center software application with one window for everything. Your call center agents take calls, but they also respond to emails… and text messages… and process credit card transactions. Is…