Have you ever told someone: “I’m only hard on you because I know you have the potential to do great things.” Maybe you’re like me and say that to your kids, or maybe you say that to your employees…. Well,…
Your company is in the market for a new call center solution… Does your organization also use Salesforce for your CRM? If so, you need to watch this video. In this short video, Mike Smith explains four reasons your company…
Have you ever been interviewing for a job, and had the person across the table give you some strong, constructive criticism about your qualifications? Well, that happened to Tom Sweet, very early in his career. Tom is now the VP…
Your company has a lot of employees but they aren’t making a ton of calls. Is Hosted PBX still a good fit? Isn’t it pretty expensive, since you have to pay a monthly fee for every phone system extension? AeroCom…
Way back in 1993, Vishal Gupta was a young, extremely talented computer scientist, who actually created one of the first search engines, that used Artificial Intelligence. The only problem was that he didn’t know the potential of it, and walked…
If you are researching SD-WAN for your company, no doubt you have heard the term “traffic shaping” as a feature offered by some of the SD-WAN solutions. In this short video, Mike Smith, explains specifically how the term “traffic shaping”…
This isn’t your daddy’s old call center software! In this short video, Mike Smith explains why your IT department has to send the calendar invite (to demo new cloud contact center vendors), to your Marketing and Operations departments. Your call…
A while back, I sat down with Ryan Johnson, who at the time was the head of IT for Keap, a fantastic CRM and marketing automation software company. Since that time, Ryan has continued his career climb and is now…
As you’ll hear, Ron Herardian, Senior Director of Technology at Capgemini, and long-time IT startup veteran, learned, at a young age, to be comfortable with change. And being comfortable with change (and loving computers), were good traits to have if…
Your company needs to replace their PBX and you’re thinking Microsoft Teams Phone System might be a good option. But what about your call center? Does Teams offer call center software? Mike Smith explains the best way to purchase Microsoft…