Your company is researching new phone systems… how should Microsoft Teams (or Skype for Business), factor into your decision?
Does your company want to use Teams for all Unified Communications (UCaaS), or are you open to using both Teams, plus another app for your phone system?
In this video, AeroCom President, Mike Smith, details the items your IT team should review, prior to researching a new phone system that integrates with Microsoft Office 365.
Need a recommendation on the best handful of hosted VoIP vendors, that integrate with Teams?
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About the Host
Mike Smith is the Founder and President of AeroCom and has been helping companies with telecom and cloud services since 1999. He has been the recipient of numerous business telecommunications industry awards and in 2011, he was honored as one of the top 40 business people in Orange County, CA., under 40 years old. Follow Mike on LinkedIn, Twitter or SpiceWorks.
So, your company is looking into Hosted VoIP to replace your existing phone system.
One of the things you want to think about is Teams integration or Skype for Business integration if your company is really looking to go to Teams or Skype for Business. The things you want to consider are, does your Hosted VoIP provider, number one, allow for a Microsoft Office 365 integration? So, is that even possible? Some are yes, some are no.
The second thing you want to think about is what type of integration with Skype or Teams do you want? Are Your users using Skype and Teams a ton right now and that’s all you want to use? You don’t even want to use the Hosted VoIP service provider’s softphone application. You only want to use Skype or Teams. If that’s the case, you’re going to want to find a Hosted VoIP provider who will allow you to use Skype only and not their softphone. Only a few can do that, so definitely check into that.
But if you want to just have the ability to maybe click-to-dial from Teams or click-to-dial from Skype for Business, there’s definitely other good amount of Hosted VoIP providers who can do that. I know the integration is never perfect. In an ideal world, you’d be able to use Teams and get all the features, functionality that you could from your Hosted VoIP service provider and have the best of both worlds, but it’s a little dicey when it comes to that integration between Teams and your Hosted VoIP service provider.
No matter what, if you use Teams or Skype for Business, you’re going to lose some of the functionality of your Hosted VoIP service provider platform and their softphone. Their softphone can do a few things that Teams and Skype for Business won’t be able to do, and vice versa.
If you use your Hosted VoIP service provider’s softphone application, there’s going to be a few things that they can do that Teams or Skype for Business can. So either way, there’s no perfect scenario, so you just have to decide what scenario is good for your company and then find a Hosted VoIP service provider that fits that.
I hope that helps a little bit. If you have any questions or maybe you’d like some recommendations on Hosted VoIP service providers who integrate with Teams or Skype for Business in the way your company needs, feel free to reach out. I’m happy to talk to you and give you some ideas and maybe some suggestions of the best vendors to quote. Email me, or call 877-465-3505.
Have a great day.