As you’ll hear, Ron Herardian, Senior Director of Technology at Capgemini, and long-time IT startup veteran, learned, at a young age, to be comfortable with change. And being comfortable with change (and loving computers), were good traits to have if…
Your company needs to replace their PBX and you’re thinking Microsoft Teams Phone System might be a good option. But what about your call center? Does Teams offer call center software? Mike Smith explains the best way to purchase Microsoft…
As a CISO, you have to be the strategic leader of Information Security with your organization… that’s obvious. But what isn’t obvious is that in order to lead effectively, you have to work well with the other C-levels within your…
Your company needs a PBX upgrade… and you’re in charge of the project. Where do you start? There are over 100 vendors to choose from! Mike Smith gives you the magic eight things you need to determine, PRIOR to picking which hosted…
Jeffrey Brandt got his first CIO role at a law firm, around 25 years ago. So, that would make him probably around retirement age, with kids that have families of their own, etc. … right? Well, not quite. See, he…
If you’re in charge of IT for a medium or large-size retail company, you know that managing the Internet connectivity isn’t easy. Your company probably has multiple ISP‘s and multiple account numbers, which you’re having to manage across all sites.…
Imagine getting straight A’s… Having one of the highest GPA’s in school… Getting tons of accolades for your academics… … and then your parents tell you “good job, but you’re not that smart. You need a more challenging school.” That’s…
You’ve been hearing about SD-WAN but how much does it cost? Well, it depends on the type of SD-WAN. [sigh] For instance, on-prem-only solutions are often priced much differently than cloud-enabled. So, let’s tackle at least one of them today. In…
Trisha Walsh, is a global IT leader who has succeeded with some of the world’s biggest brands and coolest companies. She is currently the Director of IT for Yelp… a company with over 6,000 employees and year after year, one…
What if, at any moment in time, through your company’s cloud contact center software, you could have a snapshot of the percentage of your customers that are happy, indifferent, and angry, when they’re interacting with your company on the phone,…