How do cloud call center solutions incorporate gamification into their product? We all know that the younger workforce is big on gaming… but how can you use that to your advantage to improve your call center’s profitability? In the video…
What is the cloud PBX feature, “Call Flip,” or “Call Pull?” What does the feature do, and why is it useful to a medium-size company? In the video below, Mike Smith explains the call flip/pull cloud PBX feature, and how…
Which SD-WAN vendors are the best for reducing packet loss on international routes? Mike Smith explains the 3 types of SD-WAN vendors, and tells you which type will probably be best for keeping packet loss at a minimum, when sending…
Which features are missing from Microsoft Teams Phone System in 2021? You’re researching Teams as a possible replacement for your company’s PBX, and you’ve heard Microsoft has some gaps in feature/functionality… but what does that mean? In this video, Mike…
Today, Mike Smith reviews the advantages of having a cloud call center software application with one window for everything. Your call center agents take calls, but they also respond to emails… and text messages… and process credit card transactions. Is…
Mike Smith provides a RingCentral Cloud PBX review for mid-size companies in 2021. As the owner of a business telecom brokerage for 18 years, Mike knows the inside scoop on nearly every major cloud PBX solution in the marketplace. In…
Microsoft Teams Phone System looks like a solid option for your organization, but what is Microsoft Teams Phone System pricing in 2021? In this video, Mike Smith details each item your company will need to purchase, according to your company’s…
Your company is researching call center software, and Amazon Connect sounds interesting. But how much does it really cost? In this video, Mike Smith explains the two elements of Amazon Connect cloud contact center pricing that make it so compelling……
A cloud-based phone system or an on-premises-based phone system? Which is best for your company? In this short video, Mike Smith gives 3 undeniable reasons why most companies, large and small, should buy a cloud phone system. Which cloud PBX…
If your company is in the market for a new phone system, finding a cloud PBX with an SMS & MMS feature might need to be a hard requirement. In this video, Mike Smith explains some of the problems with…