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Cloud PBX Checklist for Large Companies: SMS & MMS Messaging
SMS & MMS messaging is an important feature to include in your cloud PBX shopping checklist, for your large company. In the video below, Mike explains the benefits this feature can bring to your employee’s productivity, and also discusses how…
Which cloud call center software solutions are HIPAA compliant? SMS
Which cloud call center software solutions are HIPAA compliant, that include SMS text messaging? In the video below, Mike explains how cloud call (contact) center software vendors often vary on what they consider “HIPAA compliant SMS,” and gives you six…
Cloud PBX Features: SMS and MMS Text Messaging
If your company is in the market for a new phone system, finding a cloud PBX with an SMS & MMS feature might need to be a hard requirement. In this video, Mike Smith explains some of the problems with…
Small Contact Centers
Small Cloud Contact Centers Click here to search cloud contact center providers for your company. About the Host Mike Smith is the Founder and President of AeroCom and has been helping companies with telecom and cloud services since 1999. He has been…
The best business phone system: SMS Texting
Would your customer service or sales department like the ability to send and receive text messages… from their office phone number? Watch this video! Need consulting on the best phone system for your company? Click the button below. Get Started…
Cloud Therapy: EP 025 – Contact Center Workflow Integration
Learn how inContact’s new contact center feature is allowing cloud/hosted contact centers to integrate diverse workflow tasks into a single contact center queue. Mark Colclasure is a sales engineer for inContact and he will walk you through several examples of…
Why Flip Flops are Pushing Companies to Cloud Contact Centers
I talk to a lot of IT people who tell me that they are looking at an on-prem phone system for their contact center because of the ROI. My response is always that the one thing that never shows up on…
Cloud Call Centers [INFOGRAPHIC]
This infographic explains cloud call center (cloud contact centers), and their benefits. Need an expert to tell you which 3 cloud contact center solutions are the best fit for your company? Click below. MY TOP 3
Mike Smith’s Brain Episode 21: Cloud Call Centers
Watch the A-Team rescue this IT guy from a Cloud Contact Center project. Need to know which 3 contact center solutions are the best fit for your company? Click below. MY TOP 3 About the Host Mike Smith is the Founder…