Is Dialpad’s Cloud PBX service good for a large business?

Is Dialpad’s cloud PBX service good for a medium-size or large business, with approx. 100 – 5,000 employees?

In the short video below, long-time business telecommunications broker, Mike Smith, provides you with several of Dialpad’s features, that make their solution great for large companies, in particular.

You won’t hear golden nuggets like this, from anyone else in the industry!

Want to have Mike personally give you more information on Dialpad, or show you a demo… or a quote? Click the button below and ask him today.

About Mike
Mike Smith is the Founder and President of AeroCom and has been helping companies with telecom and cloud services since 1999. He has been the recipient of numerous business telecommunications industry awards and in 2011, he was honored as one of the top 40 business people in Orange County, CA., under 40 years old. You can also hear him as the host of the popular Information Technology podcast, ITsmiths with Mike Smith. Follow Mike on LinkedIn, Twitter or SpiceWorks.

Transcript

You work for a mid-size company with employees around 100 to 5,000 employees or so and you are looking for a new phone system and Dialpad is one of the service providers you’ve heard about that you’d like to learn more information about.

Well, you’ve come to the right place. I’ve owned a business telecommunications brokerage for 18 years. I’m really familiar with all the different vendors out there and all the different cloud PBX options. And we’ve quoted Dialpad a ton of times, have a bunch of customers with them. And so there’s no better person for you to come to for information on Dialpad.

I know all these different providers and how to compare them and I can tell you what I like about Dialpad and what I like about other service providers. But before I get into my synopsis on Dialpad, I wanted to mention three quick things.

Housecleaning Items

First and foremost, there’s a lot to know about Dialpad. There’s a ton of different information on call flows and all the features they have. What I’m trying to do is summarize for you. If you’re a mid-size company, I’m trying to give you the most important things that I think are different and unique about Dialpad that are really good about them.

That’s what this is about. It’s not about covering every single good thing Dialpad possibly has, because that’s impossible. This video would be way too long. You wouldn’t want to watch me that long, so it’s just a summary.

If you want more information on Dialpad, absolutely reach out and contact me via email or phone (714.593.0011).

Contact me for more info

Speaking of which, the second item, if you want a demo or more information on Dialpad or to get pricing on Dialpad, don’t call them directly. Even though you can go to their website, find all the information, you’re going to get the best pricing and information if you contact me.

And the reason being is because like I said, I represent all the different service providers. Not only can I introduce you to great people at Dialpad and get you the absolute lowest quotes with them, I can also give you my recommendations on maybe a handful of other service providers you might want to compare them against, but all in all, you’re going to get great pricing if you go through me to get your Dialpad pricing and you won’t have to deal with a bunch of different sales reps for these different providers.

Definitely do that. And by the way, Dialpad (and all the service providers), they pay our broker fees. Your company doesn’t have to pay us anything. There’s absolutely no reason why you would not want to contact me for Dialpad pricing.

All right, third, last but not least, all you’re going to hear today is positive stuff. On all my reviews on cloud PBX vendors, I only talk about the positive stuff.

Without further ado, here’s what I think about Dialpad.

Live Call Transcription

First and foremost, a neat feature that they have right now that a lot of other cloud PBX solutions do not have is live call transcription. What that is, is that, as you’re talking on the phone, your voice is being transcribed, which is pretty cool.

Why is that cool? Well, as you might have done before, as I’ve done before, if you’re ever in the car and you’re talking to somebody on the phone and they’re giving you information and you’re trying to scramble to find a pen and a paper to write things down to take notes, but you’re driving and you can’t really take notes, so with Dialpad, you’d never have that situation. The transcription is taking notes for you, so guess what? You never really have to take notes again.

Isn’t Live Call Transcription Sketchy?

Yeah. There’s some things, obviously transcription has its flaws, but it’s pretty good. And what’s neat is after each call, Dialpad will actually give you a summary of what its AI feels are the most important parts of that call. That is really cool.

That’s some cool technology that a lot of service providers don’t have and then taking it a step further, you could actually search through your transcriptions for certain things you remember talking about on a call. If you go, oh, I never take notes on calls anymore. And oh, by the way, if I ever wanted to find something that I did talk about on a call, I can just search the transcriptions for it.

Then taking it even a step further, if you’re an administrator on the system, think about this. You can search the transcriptions of not just your phone calls, but all of your employees’ phone calls.

Maybe you want to know how often your sales people are bringing up a competitor’s name or pricing, or if there’s any good or bad words being used on phone calls, things like that, you can search for that stuff because it’s all being transcribed and it’s all available to you. Really cool feature really cutting edge in terms of cloud PBX.

If your company is really into some of the neat stuff out there, that’s one of them. That’s one of the reasons I definitely like them.

Add & Remove Users, On-Demand

Another thing about Dialpad that’s cool is that you can add or remove users on demand. That’s a staple for me for mid-size companies. If you’re mid-size company, you definitely know that you’re adding and removing people all the time. The last thing you want to have to do is call up the service provider and submit an order to add another extension or remove an extension from your solution.

You want to just be able to do that on demand and Dialpad allows that. Just another great feature for a mid-size company.

One app for both PBX and Call Center

Something else that’s cool about Dialpad is that they have their own proprietary contact center solution built into their proprietary PBX solution. As you’re probably thinking, it’s one app for both of those, which is really nice.

If you have a call center, which most medium size businesses have some type of a call center, whether it’s for help desk or customer service, you usually have some type of a call center application internally. It’s really nice for employees to be able to have one app for both, so that if you have some employees who might be double dipping, they might be PBX users that need to talk to normal people in the company. And they also might be taking some call center calls as well.

You don’t want those folks to have two separate apps for those things. That’s a pain in the neck to always have to be jumping back and forth between two soft phones on their computer. Instead, it’s just one soft phone with Dialpad because both PBX and contact center are both proprietary applications of theirs built into the same soft phone app. That’s another something that’s pretty cool about them.

Cross the Streams

Along the same lines of we’re talking about call center and PBX, Dialpad is one of the only service providers who can cross streams without problem. I know that’s a Ghostbusters reference, but what I mean by that is typically, a login, logout functionality or barge and monitor, things like that, those are call center features, but simultaneous ring is typically a ring group or hunt group feature on a normal PBX.

And normally if you start getting into the weeds with the cloud PBX service providers, you can’t do both at the same time. You can’t have a simultaneous ring call queue where agents can log in and log out of a simultaneous ring group and people can monitor calls and barge calls and things like that. Those are two separate things.

Call center is one thing. Hunt groups, ring groups, that’s a PBX feature. You can’t cross and intermingle those two typically, but with Dialpad you can. You can have a true call center call queue where folks can log in and log out, but they actually have simultaneous ring in terms of call flow behavior. Just something cool for midsize companies to open up the possibilities when it comes to your ring groups and things like that because mid-size companies have a lot of different things going on.

You might have a lot of different reasons for ring groups and you might want to have people have the ability to log or log out, or maybe monitor those ring groups once a while. With Dialpad, you can do that.

100% SLA

This one speaks for itself, 100% uptime SLA. That’s pretty cool. It just not many cloud PBX vendors offer that, so it’s definitely a sign of good things when a service provider does offer that. Mid-size companies definitely need uptime.

Integrations

Another self-explanatory one here, if you need your cloud PBX application to integrate with Google Workspace or Office 365 Outlook or Salesforce, things like that, Dialpad has a lot of built in ready to go integration, so you’re not having to pay them to custom build integrations for the most popular software out there.

And I know a lot of midsize companies do want to integrate their phone system with their CRM or their ERP software that activities are automatically generated within their software. They’re not having to rely on people to tabulate all that stuff and put it in, so another benefit for Dialpad.

Inexpensive Contact Center Options

And last but not least Dialpad has some cool options when it comes to contact center. If you want to do some basic call center stuff with Dialpad, maybe you don’t want to go full in to the contact center where you’re paying $150 per user, and you’re getting all these cool features and things like that.

Maybe you just want some decent features for call center, but you don’t want to go overboard. Well, Dialpad has a cool option where you can do call center stuff, but they have some of the features, so it’s relatively inexpensive, but they have some of the features that are with some of those advanced contact center solutions.

Like the ability to recognize certain words being said on a call and automatically screen pop your call center agent with things. For instance, if a competitor’s name is mentioned on a phone call, you can screen pop that agent with a battle card for that competitor or things like that. Based on AI, can recognize certain things being said on the phone and screen pop different message, or do different actions to your call center agents without costing you a hundred and some dollars per user to do that type of thing, which is what you’re going to pay with some of these high end contact center service providers.

That’s just another cool thing for mid-size companies to have.

Want more information on Dialpad?

I hope that was valuable to you. Again, if you like pricing on Dialpad, if you want to see some demos, you want more information, don’t call them directly. Call me (714.593.0011), or send me an email. It’s a thank you for me doing this video. And I’m telling you, it’ll be better for you in the long run.

You’ll get better pricing. You’ll get better customer service. And in addition to that, I can also give you some recommendations on the other cloud PBX vendors you should be comparing to Dialpad side by side.

If that was helpful, please don’t forget to hit the like button down below and I will catch you on the next video.

Want more information on Dialpad, or want to see a demo or quote? Click below, to ask Mike today.