Your company is trying to find a way for your call center agents to disposition calls faster, but without losing accuracy. In this video, I’ll explain why AI is a faster and more accurate way to disposition calls. Want my…
Your company is considering buying Microsoft Teams Phone System, but you’re not sure how to record calls on Teams. In this video, I break down how to us DRaaS to record calls on Teams Phone System. Want my recommendations on…
What is the best template to use for a cybersecurity risk assessment, for Network Infrastructure Management? In this video I explain the 8 best practices to protect your company’s data, according to the CIS Framework. Want my recommendations on the…
Your company is looking into new call center software, and your managers don’t have time to score every call from every agent. In this video, I explain how your company can leverage AI to turn your agents into all stars.…
Your company is considering buying Microsoft Teams Phone System, but you’re not sure if they have custom call reports. The simple answer is no, Teams does not have custom call reports. But don’t worry. In this video, I will help…
Your business is looking for a new phone system, and you’re not sure whether to buy or lease desk phones. I have the answer you’re looking for. In this video, I give 3 reasons on why leasing desk phones is…
Your company is considering buying Microsoft Teams Phone System, but you’re not sure about the common area phones. In this video, I break down the costs, licenses, and alternatives for common area phones. Want my recommendations on the best dial…
Ask these 5 questions about usage pricing before buying new call center software. Your company is looking into new call center software, and you’re not sure about the cost. In this video, I’ll tell you the 5 best questions to…
Does your reception desk need a sidecar or a reception soft console? Your company is looking into a new phone system, but your confused on which reception desk technology is best. I explain the 3 technologies available and how to…
Your company is considering buying Microsoft Teams Phone Systems, but you’re not sure if every user needs Teams Phone Standard. In this video, I explain why every user doesn’t need Teams Phone Standard. Want my recommendations on the best dial…