5 Questions about Call Center Software Usage Pricing

Ask these 5 questions about usage pricing before buying new call center software.

Your company is looking into new call center software, and you’re not sure about the cost. In this video, I’ll tell you the 5 best questions to ask about your usage pricing in your next meeting.

Want my recommendations on the best call center software vendors? Click the button below and ask me today.

About Me

Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks.

Transcript

if your company is shopping for a new call center software solution, there’s something you need to know. Okay, So as you’re shopping around, you’re probably looking at cloud call center software solutions or contact Center software Solutions, as they’re often called now. As you look at those solutions, some service providers, some cloud solutions providers charge in addition to the monthly per user rate or per agent rate. There’s a flat fee and then they charge a metered usage per minute rate on top of that. So that’s something you need to consider. there’s five questions you need to ask about that usage rate. And I’m going to tell you that on this video.

Reach out and contact me for my recommendations

But first, before I get too far ahead of myself, if you’d like my recommendation on the best cloud call center software solutions to quote for your company, reach out and contact me. Send me an email. Give me a call (714.593.0011). I’m a broker for all the major cloud contact Center Solution solution providers out there. I’ve been doing it for over 20 years. I’ll help you make a lot better decision in a fraction of the time by getting you in front of the right companies right away and making sure you guys get the best pricing. So reach out. Contact me. More information on that at the end of the video. That’s why I do these videos. I love to help.

Comment for a chance to win a free hat

You also get a free giveaway for you today. We’ve got these cool aero come new era hats. New era is the official had of Major League Baseball. It’s a great high quality hat. We had some aero com hats made from New Era. I’m going to give away a free new era hat to the best comment on this YouTube video, so leave a comment on the YouTube video here. I’m going to pick the best one here in whatever month it is. If this is released, then I’m going to pick the best comment and give one away. Send it to you for free. So make sure you take advantage of that. Leave a comment down below.

5 Questions to ask about usage rates

if your company is shopping for a new call center software solution and obviously you’re looking at cloud solutions, that’s where the market is right now. And you definitely want to ask, first of all, does your company charge usage on your cloud contact center or software platform? If the answer is yes, there are five questions you need to ask.

Number 1, what is the rate for outbound calls on the contact center platform?

Number 2, what’s the rate for inbound calls to direct inward dialing numbers to did numbers?

Number 3, what is the rate for incoming calls to your company’s toll free number?

Number 4, do they charge a different rate if that person is calling from or to a mobile number?

And lastly, number 5, do they charge a different rate if the person is calling into your company from an international destination or if you guys are calling out to an international destination? So that’s something you need to know. So those are the five questions you need to make sure you ask.

Still confused? Reach out and contact me

I hope the video is helpful. Again, if you’d like my recommendation on the best Cloud Contact Center solution providers that your company should be quoting. Reach out and contact me. Send me an email. Give me a call (714.593.0011). I will absolutely help you make a lot better decision in a fraction of the time. It’s why I do these videos. I’ve been a broker for over 20 years, so I know all the major cloud contact center solution providers out there. I know what niches they have. And so based on your companies requirements, all pair up with the best companies that you should be quoting. I’ll introduce you to the best salespeople at those at those vendors that I’ve vetted myself. Also oversee the quoting process to make sure your company gets the best pricing possible on the provider of your choice. So the nice thing is, on top of all that, I won’t charge your company a dime for my service. The service providers actually pay my company, my broker fee, so there’s absolutely no excuse not to at least reach out and see what my opinion is. So reach out. Give me a call (714.593.0011). I love to do this. That’s why I do the videos. I’d love to help your company find the best solution.

Comment for a chance to win a free hat

And don’t forget about the free giveaway. Hey, I’m giving away some of these hats. I’m going to give away a hat to a nice newer hat to the best comment in the YouTube video. So leave a comment. That’s all you have to do. I’m going to pick the best comment and send you a free new era arrow com hat. Thanks for watching the video once again and I will catch you on the next one.