Your company is transitioning from an on-prem phone system to a Cloud PBX phone system. What 6 steps can you take to prepare for the installation? In this video I explain the 6 basic things you can do to prepare…
Your company is looking for a new Call Center Software Solution. But before you attend a demo, think about going beyond the IT department. In this video I explain how to take a holistic approach that involves not only the…
Is your company concerned about the reliability of Microsoft Teams phone system and looking for a solution like a Backup Failover to an Auto Attendant? In this video I discuss options for failover to a third-party auto attendant when Teams…
Your company is interested in a new call center software, but you’re uncertain whether your agents should use a desk phone, soft phone, or both? In this video I explain which questions you should ask yourself about: Are your agents…
Your company is considering switching to Microsoft Teams for your phone system, but what about your analog devices such faxes, overhead paging, and door buzzers? I will be explaining how third party-solutions offer ways to integrate analog devices into Microsoft…
You are looking for the best cloud call center software for your company, but your call center manager has asked for a way to prevent agents from putting themselves on do not disturb. In the video below, I explain two…
How much does SD-WAN Cost in 2023? I talk about the cost of SD-WAN in 2023, which depends on the provider’s pricing model. Some providers charge based on bandwidth usage and others charge by circuits. By evaluating these pricing models,…
What are the most common findings of a cybersecurity risk assessment, within the CIS Framework, Control 7: Continuous Vulnerability Management In this video, I explain the 3 most common findings within this control: 1. Continuous Monitoring; 2. Automatic analysis; and…
If your company is looking for the best call center software, the first thing you need to think about is avoiding duplicating your company’s current, old technology. In this video, I will explain why using your current tech, as a…
Are you interested in Microsoft Teams Phone System but you’re not sure your company is an ideal fit? In this video, I talk about why the ideal fit for Teams Phone is a large company with an E5 license, high…