Call Center Software: Stop Buying the Roadmap

If your company is shopping for a new call center software solution, I need you to do something for me. Stop buying the roadmap.

In this video, I explain 3 reasons why you should never buy the roadmap.

Want my recommendations on the best call center software vendors? Click the button below and ask me today.

About Me

Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks.

Transcript

Hey, if your company is shopping for a new call center software solution, I need you to do me a big favor. Stop buying that sales pitch. That feature is on our roadmap for the future. That, to me, is definitely something you need to avoid. And I’m going to tell you exactly why in this video.

Reach out contact me

But first, really quick, if you’d like, my recommendation on the best call center software or contact center software service providers, your company should be quoting. Reach out. Give me a call (714.593.0011). Send me an email. I will help you make a lot better decision in a fraction of the time. That’s what I do. I’m a broker for all the major carriers out there, and I’ve been doing this for over 20 years. It’s why you do these videos and it won’t cost you a thing. So reach out, send me an email, give me a call. I would love to help you. And it’s a nice way to tell me thank you. If you got some benefit from the video.

Enter for a chance to win a free hat

Okay. Also, I wanted to make sure you’re aware we’re doing a cool little promo. If you leave a comment in the comments section down below, I’m going to pick the best comment and send you a free arrow comm new era hat. So super high quality hat. I love these hats. I love new our hats. So we made some with Ericsson logo on there. They’re really slick, really simple, really clean. And I’m gonna send you a free one if you leave a good comment down below. So within a month after the video is posted, within the month, I’m going to pick the comment. I like the best that I’m going to send you a free hat, so make sure you leave a comment. And as always, don’t forget to like subscribe, ring the bell, all that good stuff.

Don’t buy the roadmap

Okay, here’s the scenario. You’re sitting on a demo with a new cloud contact center solution service provider, and they’re showing you all these cool bells and whistles and all these cool things. And you bring up a question like, say, for instance, you go, Hey, does your does your solution integrate with Salesforce? A little bit of silence. And they say, actually, that’s on our roadmap. We don’t today, but that’s something we’re going to be doing in Q3 of this year. So maybe six months down the road, they’re saying that. So but probably by the time you install your service, it will be active on our platform. Have you heard that before? if you think that that is a good way to get Salesforce integration or whatever feature you’re talking about, definitely don’t buy it. Don’t buy the roadmap thing. And I’m going to tell you three reasons why that’s a bad idea.

1. It likely won’t ever come

Number one is that feature may not ever happen. So the salesperson is telling you something they’ve heard. It’s not something they’re probably going to put in writing and it may not ever even happen. Maybe they try to roll it out, maybe they put it in beta, maybe it never really works very well. And they go, You know what? We’re just trying too hard. This isn’t our core competency. We’re just going to scratch this and they’re not going to do it. So number one, you don’t even know if it’s something they’re definitely going to have.

2. It is going to be buggy

Number two is once they do roll it out, it’s going to be brand new, something that they’ve never done. So as you can imagine, you guys and I know it’s going to be buggy. It’s not going to work very well. It’s going to be stuff that they’ve got to iron out a lot of bugs probably for about a year or so. So is that the feature you want? Ideally, because is that the type of feature you’re looking for? You want a buggy feature that doesn’t really work very well for a year or so. You know, maybe they don’t have it for the first six months your service and then when they do roll it out, it doesn’t work right? And you’re constantly having to do the update to get it to work right. It’s just it’s not going to be good.

3. It might be missing features you want

And number three, once they do roll it out, even if it’s not buggy, it may not work exactly like you’d like it to. So if you know, using that same example, Salesforce integration, if you go and compare a bunch of different providers on Salesforce integration right now, each one is going to work a little differently and you might have a preference of one versus the other. The way they’ve set it up, the way they’ve designed it, the way it interacts, the little micro features within it. So even if they roll it out, it may not have the functionality that you’re ideally looking for. And since they don’t have it now and it’s on the roadmap, you have no way to test it, right? You want to be able to test that feature. You want them to have it right now so that you can demo it, you can do it in, you know, they can demo it for you with the use case. You can say, Hey, can you demo that for me? Show me how it works, and compare that feature to other service providers who also have it and decide which one you like the best. Well, you can’t do that if they don’t have it. So don’t fall for that. It’s on the roadmap line. If it’s an important feature to your business because it’s just not a good thing.

Confused? Reach out and contact me

All right. So if you’d like my recommendation on the best service providers to quote for your companies call center software solution or contact center software solution, give me a call (714.593.0011) Send me an email. I’d love to help you and I’ll ask you some requirements for your company and I’ll tell you, Hey, if I were you, these are the service providers I quote. These are the service for service providers who have the best reputation for service quality, customer service, who have all the features that you need right now. Nothing’s on the roadmap and they have very competitive pricing. So I’ll help you make a lot more educated decision, a lot better decision in a fraction of the time it would normally take you. I’m a broker for all the major service providers in the marketplace, and I’ve been doing this for over 20 years. So I know the market inside and out and this is my area of expertise. So I’ll get you the right companies or introduce you to the right salespeople. Also oversee the coding process to make sure your company is getting the best pricing and not buying something at too high a price. And the nice thing is, on top of all that, the service providers pay me my broker fee so your company doesn’t have to pay me a dime. So absolutely no excuse not to at least reach out to me and see what I have to say, see what providers I recommend, and give me a test drive, see what I can do for you, for your decision making process.

Comment for a chance to win a free hat

Don’t forget about the promo. Don’t forget to get yourself one of these cool aero come newer hats. I will send it to you if you just leave a comment down below. I’m going to pick the best comment. Send you cool hat, maybe ask me a question, maybe tell me something you’d like to see on a future video. Maybe make a comment on this video, give it a shot and I will send you a free hat. All right. Thanks for watching and I will catch you on the next one.