Business Phone System: Don’t let mobile-only users off the hook

If your company is looking for a new phone system and you have a lot of mobile-only users, don’t let them off the hook.

In this video, I explain 7 reasons why mobile-only can hurt your company and why they should use the business phone system.

Want my recommendations on the Best Business Phone Systems to quote? Click the button below and ask me today.

About Me

Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks.

Transcript

So your company is looking for a new phone system and something that comes up a lot of times if you have a lot of users who are mobile all the time, the big pushback they always give you is, Hey, well, we just want to use our mobile phone instead of the phone system. Well, don’t let them off the hook. Make them use the business phone system. And I’m going to tell you a bunch of reasons why in a minute.

Confused? Just reach out and call me

But first, as always, if you’d like my recommendations on the best business phone system service providers to, quote, definitely reach out and contact me. Give me a call (714.593.0011), shoot me an email. I’m happy to help. More information on that at the end of the video. Also got something to offer you guys. Big offer here. See this cool new era hat? Well, I have a bunch of these and I want to give one away to somebody watching this video. All you have to do to win is leave a comment in the comment section below on YouTube and I will pick one of the comments to win one of these hats and we’ll send it to you for free. So check it out. Great high quality new era hat with the arrow come logo on there. So get yourself your hat.

Downsides of mobile-only

Okay, so here’s the scenario your company is looking into a new phone system and it’s a cloud phone system and every user gets a mobile app for the phone system on their mobile device. So right now your users are used to driving around with their cell phones and just using their cell phones to call customers or make business calls. And and a lot of times those users become very stubborn, whether they’re salespeople or foremen out in the marketplace, things like that, who will say like, I don’t want to use that app. I’m just going to use my cell phone. Well, don’t cave in. Don’t give in to that. Don’t let them off the hook. There’s a bunch of good reasons why you don’t want to let them do that. All right. So let me cover them really quick.

1. Nobody can see their presence

Number one, if they’re using their cell phone, no one back at corporate can see their presence. No one can see if they’re on the phone. No one can see if they’re in the office, out of the office, all that type of stuff. So the presence is kind of wiped out. So it really makes them disconnected for the whole organization. So that’s number one.

2. No reporting

Number two is that there’s no reporting capable on any calls that come to them. So if a customer calls in and somebody transfers the call to that cell phone, once it’s transferred to the cell phone, the call is dropped, it’s done. There’s no more reporting from your phone system. So you can’t see current customers, how often they’re called, if that person is making outbound calls, you can’t see any outbound calls are making whatsoever. So there’s there’s no reporting at all with that user.

3. No ability to transfer calls back to the office

Number three, there’s no ability to transfer calls back to the office. So, for instance, if that person is on their cell phone and they receive a call and they go, you know, you need to talk to Jim back in accounting, seems like your account has a hold on it because you guys haven’t paid your bill. You need to talk to Jim and accounting. That person has to tell the customer to call back to corporate and talk to accounting instead of just being able to say, hold on one second, let me transfer you over to Jim. They can’t do that from a cell phone.

4. No zero out for customer or ring-no-answer

Number four, there is no ability for a customer who is trying to call that person to zero out. So say, for instance, somebody calls and they ask for that user and somebody at the reception desk transfers to their cell phone. All right. So then once that call goes to the cell phone, that rings the rings and rings and goes to voicemail, it’s going to hit their cell phones, voicemail and leave a message on their cell phones, voicemail and the customer has no ability to zero out to get back and say, you know what, I need to talk to somebody so they can’t even zero out because they’re on the person’s cell phone, voicemail or say it’s ringing and ringing and ringing and it never goes to voicemail. There’s no ability for you guys to set up in your phone system a ring, no answer behavior for the phone system. So say rings, you know, three or four rings. You can’t say, hey, if it rings three or four times, I want you to ring somebody else. There is no ability to do that.

5. No instant messaging

Number five, there’s no instant messaging for that user. So say, for instance, somebody in your office just wants to send them a quick message. They have to text message them. They can’t instant message, Jim, Which means it’s not on the phone system. There’s no reporting of it. And they’re not on the same wavelength as everybody else in the office. They can’t do group messages and all this stuff that they just can’t participate in collaboration and communication the same way everybody else in the office is

6. No SMS/MMS

number six. That person cannot send or receive text messages from their company did the same way everybody else says they’re sending and receiving text messages from their personal or corporate cell phone, which is totally outside of the system, which has no reporting on it. And to a to a customers from a customer’s viewpoint, it’s coming from a different cell phone. It’s not coming from the company number. So there’s not one unified phone number to reach that individual.

7. They can take customers with them

And number seven, which in the case of salespeople should be your company’s number one concern is that if your customers main point of contact with your salespeople, is that sales person’s personal cell phone? Well, if that salesperson then leaves your company, it’s very easy for them to take that relationship with them as opposed to making your customers main point of contact the company phone number. That way you can swap salespeople and that customer is still reaching out to a company phone number that just goes to the new salesperson. So just lastly, that’s something there.

Don’t let mobile-only users off the hook

But overall, don’t let a salesperson or foreman or something like that muscle your company into using antiquated technology. They’re basically muscling you to go back in time and to a time where there was no phone systems or nothing like that, and they’re out there just, you know, a lone ranger out there, you know, just doing their own thing in complete disregard for the technology that’s out there. It’s also really bad customer experience. The new technology with phone systems is really cool in terms of the customer experience. And as as I mentioned with a lot of those things that you’re not able to do, if they’re doing that, you’re kind of missing out on the customer experience. So no reason to let on person’s stubbornness or their refusal to adopt new technology really disable your company’s ability to deliver the best experience to your customers.

Confused? Reach out and contact me for my recommendations

So I hope that helped. If so, don’t forget the like button down below. Subscribe to the channel. And as always, if you’d like my recommendation on the best business phone systems service providers like for the Cloud that your company should be quoting, reach out, send me an email, give me a call (714.593.0011). I’m happy to help. This is my job. I’m a broker for all the major service providers out there. I’ll ask you a few questions about your company’s requirements and I’ll pick you up with the best phone system companies that your company should be quoting or introduce you to the best sales reps you should be talking to. Also, oversee the quoting process to make sure you’re getting the best pricing from the provider of your choice. And the nice thing is, is that at the end of the day, your company doesn’t have to pay me anything to do it. The service providers actually pay me my broker fee. So there’s absolutely no excuse not to at least reach out and see what I have to say. And don’t forget to leave a comment in the comments section below. I want to give out one of these hats to somebody on this video, so leave a comment in the comments section below. I’m going to pick out one of you guys to give one of these new ear hats to. And thanks for watching. I’ll catch you on the next one.