“Hello?” “Hi, this is John from Acme Software.” I just wanted you to know that my boss forwarded me your voicemail and I do not appreciate you going over my head. I’ve told you that we have not yet made…
Welcome to Episode 15! You are in for quite a ride as we follow a day in the life of an IT guy… Maybe you can relate to Steven Jones and his relentless workload. What can we do to help…
Our February Tech of the Month spotlight is on SIP Trunking! Watch to find out the benefits and cost savings it will bring to your company. Cheers! Need an AeroCom expert to search the hundreds of SIP providers and tell you…
Welcome to E13 of @mikesmithsbrain. In this episode, mike proposes a tech scenario dealing with MPLS vs IPsec VPN WAN alternatives. Let’s see if your IT analysis skills measure up! Wich WAN technology would you choose to go with, given…
Welcome to E12 of @mikesmithsbrain. In this episode Mike is going to give you the 3 best solutions to the proposed scenario in Episode 10, regarding what to do with your fax machines, when your company moves to hosted VoIP.…
Multi-line SIP (and VoIP) phones are different than traditional multi-line telephones. With older traditional telephony systems, pressing a line button would just get you a new line with a dial tone. SIP multi-line phones offer a number of useful options…
Kubrick’s 2001: A Space Odyssey is without a doubt a favorite on everyone’s Scifi list. Not to mention, HAL 9000 is the ultimate super computer adversary that must be de-programmed and defeated to save the mission. I think we’ve all…
Welcome to E11 of @mikesmithsbrain. This time, Mike answers the hypothetical question that was proposed in Episode 9, “should this company (with nationwide locations and ISDN PRI T1’s), switch to SIP T1’s? You can TELL US what technologies you’d like to…
This February, we’re introducing Session Initiation Protocol (SIP) as our Tech of the Month. In laymen’s terms, SIP is a signaling communication protocol that’s used for controlling multimedia including voice and video over IP networks. When looking at Voice/VoIP solutions…
Underappreciated, yet held to superhuman expectations. Rarely thanked, but always called upon in moments of panic and hysteria. The hero who takes every cry for help, even if it’s from a jerk who just irrationally ripped him a new one…