Blog
Dialpad AI Agent: Live Demo & Review 2026
Your company is in the market for a new phone system or contact center software solution — and you’re wondering what AI can actually do for your business today. One of the most exciting new products in the space right…
3 Ways to Ensure a Smooth Transition to a New AI Call Center Software Solution
Your company is shopping for new call center software, but you’re worried the transition will overwhelm your agents and make them less productive. I cover 3 tips to make sure that doesn’t happen. About Me Mike Smith has been helping…
Don’t do these 5 things, if you’re deploying a cloud phone system for a medium or large size business
You’re tasked with replacing your medium or large size company’s phone system (hundreds or thousands of employees), you may have noticed it is NOT the same as installing the same thing for a small company. In this video, I review…
Microsoft Teams Phone System Review 2023
Microsoft Teams Phone System Review 2023 In this video, I walk you through using Microsoft Teams Soft phone, Mobile App, and Admin Portal. I give my opinion on how Microsoft Teams Phone System might be a great fit for your…
Microsoft Teams Phone System: Backup Failover to an Auto Attendant
Is your company concerned about the reliability of Microsoft Teams phone system and looking for a solution like a Backup Failover to an Auto Attendant? In this video I discuss options for failover to a third-party auto attendant when Teams…
Microsoft Teams Phone: Fax, Paging, and Analog Devices
Your company is considering switching to Microsoft Teams for your phone system, but what about your analog devices such faxes, overhead paging, and door buzzers? I will be explaining how third party-solutions offer ways to integrate analog devices into Microsoft…
Microsoft Teams Phone System – The Ideal Fit
Are you interested in Microsoft Teams Phone System but you’re not sure your company is an ideal fit? In this video, I talk about why the ideal fit for Teams Phone is a large company with an E5 license, high…
Cloud Phone System Checklist for Large Companies: Free Proof of Concept
A free “proof of concept” (PoC), should be on your large company’s checklist, when shopping for a new cloud phone system. In the video below, I explain what a free PoC is, the parameters, and the benefits to your company.…
Microsoft Teams Phone Pricing in 2023
What is the total price for Microsoft Teams Phone in 2023? In the video below, Mike explains Teams Phone total cost, including licensing , dial tone options such as: Direct routing, calling plans, direct routing as a service, and Operator…
Teams Phone System Reliability – Mobile App Failover
Your company is looking at Microsoft Teams Phone System to replace your current PBX. But you’re wondering, is it reliable? In the video below, Mike details one area you might want to think about: Mobile App data network failover to…