Ever wonder if you chose the right profession? Wes Williams did. Today, Wes is the Vice President and CIO at Mental Health Center of Denver, a $100M organization, with 850 employees and 35 locations. But back in 2005, while working…
Staffing a call center is tricky. The good news is that the newest cloud contact center software has an application called Work Force Management (WFM), that uses your company’s data to help you do it. In this video, AeroCom President,…
Have you ever wondered if you should work less, and spend more time on the things that really matter? But what will that do to your livelihood? Are you willing to pay the price? Jon Santee faced this decision, and decided…
You’ve scoured the online articles. You’ve gathered a ton of information. It looks like Microsoft Teams Phone System might be a solid option for replacing your company’s PBX. But how would you make a smooth transition? It certainly won’t be…
On this episode you’ll hear the story of Paul Edmisten, CIO of Tivity Health, and finalist for the 2020 CIO of the year Orbie awards, from Arizona CIO. Some people work hard because they enjoy the journey. Some people work…
If your retail organization needs a better phone system, this video is for you. Not all hosted PBX services are equal. Some are better suited for retail companies than others. In this video, AeroCom President, Mike Smith tells you three things…
Boris Kogan is the VP of Infrastructure Operations for Fisher Investments, a global Financial Management company with over 2,000 employees, & over $100 Billion in Firm assets under management. His climb in IT is centered around hard work, that started…
One of the benefits of SD-WAN is the ability to automatically failover or load-balance between multiple, different ISP connections. But is 4G a good backup Internet connection, to use in conjunction with SD-WAN? In this video, AeroCom President, Mike Smith,…
Jason Berryhill, CIO of OmniTRAX, has had an extraordinary amount of success in a relatively short amount of time. He’s only in his mid-forties, yet he’s already been the CIO of two mid-size companies. But the road hasn’t always been…
It’s time for your call center managers to stop listening to random call samples. Their time can be used much more efficiently. It’s also time to stop having live agents respond to customers with quick questions that could easily be…