Your large company is looking to transition over to Microsoft Teams Phone System, but you have thousands of employees and multiple locations. You’re thinking to yourself, where do I start? In this video, I explain how your large company can…
Does your company still need a business phone system? Before you sell all your phone system let me show you the blind spots you might miss. In this video, I explain why your company still needs a phone system for…
Your company is looking into new call center software, and all your customers are ghosting your customer satisfaction (CSAT) surveys. In this video, I explain how your company can leverage AI to complete all your CSAT surveys to improve your…
Your company is considering buying Microsoft Teams Phone System, but you’re not sure if Teams has SMS & MMS text messaging. The simple answer is no they do not. In this video, I break down 2 alternative solutions for SMS…
Your business is looking for a new phone system, and you’re not sure whether you can keep your company’s phone numbers if you move to a cloud-based business phone system. In this video, I explain 2 exceptions that could prevent…
Your company is trying to find a way for your call center agents to disposition calls faster, but without losing accuracy. In this video, I’ll explain why AI is a faster and more accurate way to disposition calls. Want my…
Your company is considering buying Microsoft Teams Phone System, but you’re not sure how to record calls on Teams. In this video, I break down how to us DRaaS to record calls on Teams Phone System. Want my recommendations on…
What is the best template to use for a cybersecurity risk assessment, for Network Infrastructure Management? In this video I explain the 8 best practices to protect your company’s data, according to the CIS Framework. Want my recommendations on the…
Your company is looking into new call center software, and your managers don’t have time to score every call from every agent. In this video, I explain how your company can leverage AI to turn your agents into all stars.…
Your company is considering buying Microsoft Teams Phone System, but you’re not sure if they have custom call reports. The simple answer is no, Teams does not have custom call reports. But don’t worry. In this video, I will help…