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Can our call center software use an AI-powered Bot (IVA), for SMS Texting? WebChat? Social Media?
Your company has a call center and you’re wondering if an AI-powered bot (aka Intelligent Virtual Agent or IVA), is just for voice or can we also use it for digital communication? In this video, I explain which methods of…
3 ways your company can use an AI-powered Intelligent Virtual Agent (IVA) to improve your call center
Your company has a call center and you’re wondering if an AI-powered Intelligent Virtual Agent (IVA) or bot, is something you should be looking into. But how should you start trying to wrap your brain around how your company can…
Why have Intelligent Virtual Agents (IVAs), improved so fast for AI call center software?
Your company has a call center and you’re noticing IVA is way better than ever before, and you are wondering “how have Intelligent Virtual Agents (IVAs), improved so fast for AI call center software.” In this video, I cover 3…
What is an Intelligent Virtual Agent (IVA), for AI call center software?
If your company has a call center, you need to start looking into AI, because it has the ability to dramatically improve your call center in many ways. One of those ways is using an intelligent Virtual Agent (or IVA).…
Why is Skills Based Routing a Must for Call Center Software?
Your company is in the market for new call center software, but what is Skills Based Routing and why is it a must have feature? In this video, I am going to define Skills Based Routing and provide several use…