Have you ever worked for multiple bosses, at the same time? When Michael Loggins, Global Vice President of IT for SMC, first took over IT in Europe, he had over 20 bosses. He also had to deal with inherent skepticism…
Your company is interested in improving the performance of a cloud application and you’re researching if SD-WAN might do the trick. You’ve heard that SD-WAN solutions offer the ability to optimize (i.e. reduce the packet loss and latency of), the…
At heart, Raghu Bala is an IT professional. He started programming at the young age of 12, and has never stopped. He said he actually loves it so much, even if he wasn’t paid for it, he’d still do it…
Wondering if your company can use Teams for calling, with your existing phone system? You can’t technically integrate Teams calling with your phone system, but you can run it parallel, using the same phone lines (SIP Trunks, PRI, etc.). In…
Jeff Roberts has been a CIO for mid-size companies, for 14 years, and recently started his own niche technology consulting company, Innovation Vista. That’s impressive, but something even more impressive is that during that 14-year tenure in the C-suite, Jeff…
Should our company purchase a hosted phone system or an on-prem phone system? If you’re asking this question, you are not alone. The list of hosted PBX vendors is growing rapidly and this technology is obviously on the rise… But…
Eric Rosenzweig is currently the Vice President of IT for Qdoba Restaurant corporation… a company with over 740 restaurants in the US and Canada. In addition to Qdoba, Eric has also held a few other leadership and CIO positions, including…
Your company is researching SD-WAN, and you’ve been put in charge of the project. The problem you’re having is there are dozens of SD-WAN providers offering their own spin on this new technology. So, which handful of SD-WAN providers should…
Andy Smith has excelled in many executive-level positions in IT, including Vice President positions within the IT departments of some of the World’s largest companies. In his most recent role, he was the Vice President of Global Infrastructure, Cloud, Operations…
Your company is in the market for a new contact center software solution, for your call center. Through your research, you’ve noticed that a cloud contact center solution is probably the best option. But there are hundreds of potential providers!…