Which Cloud PBX providers are HIPAA compliant? BAA & Automatic Deletion

Which HIPAA compliant cloud PBX providers are the best for our company? You’d better ask about a BAA & automatic deletion!

In the video below, Mike explains both of these items and why not every cloud phone system provider offers them.

Want Mike’s recommendations on the best HIPAA compliant cloud PBX providers for your company’s specific needs? Click the button below and ask him today.

About Mike

Mike Smith is the Founder and President of AeroCom and has been helping companies with telecom and cloud services since 1999. He has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in Orange County, CA., under 40 years old. You can also hear him as the host of the popular Information Technology podcast, ITsmiths with Mike Smith. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks.

Transcript

Which cloud PBX service providers are HIPAA compliant? It seems like a pretty simple question on the surface, but when you dig down deeper, you want to really ask yourself, “What does HIPAA compliance mean to our organization? Do we mean that every possible thing that needs to be HIPAA compliant is HIPAA compliant or are we just looking for something to check the box?” There’s a lot of different things to consider when you’re looking at a cloud PBX service provider.

So I made a video series on this topic and in the video series I’m covering different aspects of HIPAA compliance that you might want to ask about when you’re searching for a new cloud PBX service provider. So today’s video is going to be on a BAA and also an automatic deletion policy.

Want a shortcut?

But before I get too deep into it, just a quick plug. If you’d like my recommendations on the best service providers for your company to shop for cloud PBX services, the best service providers for your organization to quote, just reach out and contact me on email or by phone (714.593.0011). That’s my job. I’m happy to help. More information on that at the end of the video.

BAA

Well, if you’re looking for a new cloud PBX service provider and they need to be HIPAA compliant for your organization, the first thing you want to look at is can the service provider supply you with a BAA? It sounds pretty basic, but you’d be surprised. There are some service providers out there who the salesperson might say, they’re HIPAA compliant. But when you dig down deep, their service provider cannot supply you with a BAA at this point in time.

They might say, “Hey, that’s something we’re working on and it’s coming down the road, but at this point we do not have the ability to supply you with the BAA.” Well, you want to know that right upfront so you don’t waste your time sitting on demos, going through the quoting process, and then find that out later. So definitely something you want to ask right away.

Automatic Deletion

So the second thing I want to touch on today, that is also one of the first things you should ask. If you’re looking for a new cloud PBX solution that’s HIPAA compliant is, does the supplier, does the service provider have the ability to have like a feature setting where you can automatically delete certain things after 30 days? So things like voicemails and SMS messaging. If you want to go there for HIPAA compliance or chat messages, things like that, faxes. You want to check and see do they have the ability for you to have an automated setting that automatically deletes those things after 30 days?

That’s going to be something that will help you be HIPAA compliant versus something where you have to go in and manually do that all the time in order to maintain your HIPAA compliance, that’s a big ordeal for your IT organization. And you definitely don’t want to be leaning on the users to delete it after 30 days, because we all know what’s going to happen there.

So those are two quick things, just a quick video that you need to check on. If you’re looking for a cloud PBX service that’s HIPAA compliant.

Want a recommendation?

Again, if you want to get my recommendations on the best cloud PBX service providers that are HIPAA compliant that meet your organization’s needs, especially if you’re a company with over 100 cloud PBX users, definitely reach out and contact me via email or by phone (714.593.0011). This is my expertise. I’m a broker for all the major cloud service providers.

I’ve been doing this for 19 years. So I really know all the different service providers out there and based on your company’s requirements, I can introduce you to the top three to five service providers that you should be quoting, and tell you some of the ones to definitely avoid. And the nice thing is that the service providers actually pay me my broker fee, so you don’t have to pay me a thing for my services.

So absolutely no excuse not to at least reach out and ask me for my opinion, run some questions by me. I’m happy to help. So I hope this video was useful. If so, don’t forget to hit the like button down below, and also subscribe to our channel so you don’t miss any of my future videos. All right, I will catch you on the next one.