Blog
Amazon Connect Pricing
Your company is researching call center software, and Amazon Connect sounds interesting. But how much does it really cost? In this video, Mike Smith explains the two elements of Amazon Connect cloud contact center pricing that make it so compelling……
Cloud Call Center Software Pricing
Your company is due for a new call center software solution. A cloud solution is a consideration but… how much is that going to cost? Watch Mike Smith explain the 2 main components of cloud call (contact) center software pricing.…
Is cloud call center software better than on-premises?
Your company’s on-prem call center software is due for an upgrade… but should you replace it with a cloud call center software solution? Which is better? Does cloud offer any additional features? In this short video, Mike Smith gives 3…
Cloud Call Center Software: 3 Common Mistakes
If your company is replacing your call center software, there are a lot of pitfalls you need to be aware of. In this video, Mike Smith talks about 3 common mistakes companies make when evaluating a new cloud call center…
Cloud Contact Center Software Comparison
This isn’t your daddy’s old call center software! In this short video, Mike Smith explains why your IT department has to send the calendar invite (to demo new cloud contact center vendors), to your Marketing and Operations departments. Your call…
Microsoft Teams Phone System with Call Center or Contact Center
Your company needs to replace their PBX and you’re thinking Microsoft Teams Phone System might be a good option. But what about your call center? Does Teams offer call center software? Mike Smith explains the best way to purchase Microsoft…
Cloud Contact Center Providers
Your company is in the market for a new contact center software solution, for your call center. Through your research, you’ve noticed that a cloud contact center solution is probably the best option. But there are hundreds of potential providers!…
Business Phone Systems with Call Center
Your company’s phone system is end-of-life, but it also has call center software that’s tied to it. As you look into hosted PBX solutions, does your company need a system that includes a built-in call center component? And why do…
Cloud Contact Center Providers with Seasonal Scalability
Contact and call centers are often seasonal. Your company need dozens (or hundreds), of agents and phone lines during your busy season, and only 10 agents and 5 phone lines, during the off-season. In this short video, AeroCom’s President, Mike…
Call Center vs Contact Center
Does your company need a call center solution or a contact center solution. What’s the difference between the two solutions? AeroCom’s President, Mike Smith, explains what you need to know. CLICK HERE to search contact center solutions, with omni-channel queuing…