Cloud Contact Center Providers with Seasonal Scalability

May 14, 2019 Mike Smith

Contact and call centers are often seasonal. Your company need dozens (or hundreds), of agents and phone lines during your busy season, and only 10 agents and 5 phone lines, during the off-season.

In this short video, AeroCom’s President, Mike Smith, explains how some cloud contact center solutions address this challenge.

Which cloud contact center solutions offer this? Click the button below to ask Mike.

 

About the Hostmikesmith
Mike Smith is the Founder and President of AeroCom and has been helping companies with telecom and cloud services since 1999. He has been the recipient of numerous business telecommunications industry awards and in 2011, he was honored as one of the top 40 business people in Orange County, CA., under 40 years old. Follow Mike on LinkedInTwitter or SpiceWorks.

 

Transcript:

So, one of the biggest challenges with large contact centers is typically, they’re very seasonal. So, for instance, in a contact center’s busy season, they might need 100 agents in there, receiving calls and receiving messages from website chat, all that type of stuff. But then in the slow season, maybe six to nine months out of the year, they may only have the need for 10 to 20 agents in their company, receiving calls.

So, in the past, that’s created a huge amount of waste. So for six to nine months, that company has to sit on telephone lines that aren’t being used and a very large phone system and contact center solution that isn’t being used to its full capacity… or even close to its full capacity.

The great news is that, now with cloud contact center, that goes away.

Cloud Contact Center Providers with Seasonal Scalability

So with cloud contact center, companies can scale their solution up and down seasonally. So they can add agents to their system when they need them, and then cancel those agents when they don’t need them, without penalty.

They can also have a ton of calls come in and scale their call capacity when they need it. And then when they don’t need it, scale it way back down and not have to pay for all these phone lines in the meantime.

So with cloud contact center, there is much less waste going on (six to nine months out of a year), with a very seasonal contact center.

So companies who want to know the best cloud contact centers that allow seasonal scalability, all they have to do is give us a call. Within a few questions, we can tell them which service providers offer the best cloud contact center solutions for their company.

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877-465-3505

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