Blog
Cloud Therapy: EP 025 – Contact Center Workflow Integration
Learn how inContact’s new contact center feature is allowing cloud/hosted contact centers to integrate diverse workflow tasks into a single contact center queue. Mark Colclasure is a sales engineer for inContact and he will walk you through several examples of…
SIP Service for Dialers
For those companies with call centers (or should I say “contact centers”), you know that some telecom service providers are not fond of dialers. Not to worry, I found some SIP providers that are happy to take your business. During…
SIP with Burstable Call Paths
Does your company have a dramatically oscillating call volume? I’ve found that when it comes to how often they’re using the phones, many companies have seasonal periods where the amount of calling spikes, but then drops down for months at…
SIP TRUNKING [INFOGRAPHIC]
This infographic illustrates the fantastic benefits of using SIP trunking for your company’s dial tone. Learn the 3 best SIP telecom solutions for your company, today! MY TOP 3
Why Flip Flops are Pushing Companies to Cloud Contact Centers
I talk to a lot of IT people who tell me that they are looking at an on-prem phone system for their contact center because of the ROI. My response is always that the one thing that never shows up on…
Cloud Call Centers [INFOGRAPHIC]
This infographic explains cloud call center (cloud contact centers), and their benefits. Need an expert to tell you which 3 cloud contact center solutions are the best fit for your company? Click below. MY TOP 3
Mike Smith’s Brain Episode 21: Cloud Call Centers
Watch the A-Team rescue this IT guy from a Cloud Contact Center project. Need to know which 3 contact center solutions are the best fit for your company? Click below. MY TOP 3 About the Host Mike Smith is the Founder…
Cloud Call Centers [INFOGRAPHIC]
This beautifully designed infographic explains cloud call centers and their benefits. Need an expert to tell you which 3 cloud contact center solutions are the best fit for your company? Click the button and find out for free. MY TOP…
Cloud Call Center – The Way of the Future
Simply put, Cloud Call Centers (a.k.a. “Cloud Contact Centers”), are the way of the future. In this day and age, you can’t afford to be bogged down by slow or outdated systems while being overwhelmed with multiple channels of customer communication.…
Sandwiches and Call Recording
Who’s got the best Pastrami? I was chatting with my brother-in-law the other day about our favorite places to go for lunch. At some point, the conversation turned to two large, nationwide sandwich chains that we both had the same…