Your company is in the market for new call center software, but what is Skills Based Routing and why is it a must have feature? In this video, I am going to define Skills Based Routing and provide several use…
Your company is looking for a new business phone system solution, but weren’t sure to sign a 12, 36, or 60-month contract. Most of my customers sign a 36 or 60-month contract and I wanted to share some interesting tradeoffs.…
Your company is applying for a cybersecurity insurance policy, but what are the requirements for EDR? These days, most cybersecurity policies will require a behavioral-based EDR solution, but what does that mean? In this video, I explain what a behavioral-based…
Your company is in the market for a new call center software solution. But is it really worth the price tag, to get a solution that has AI features? If your company relies on sales, the answer is yes, it’s…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone. But you might also have heard about Teams Phone Mobile and you’re wondering what it is and how it compares to Operator…
Your business is looking for a new phone system, and you want to improve your customer experience. In this video, I talk about how AI screen pops help bring new employees up to speed faster and make your customers happier.…
Your company is looking into new call center software, and you want to use AI call recording to help train your agents. In this video, I talk about 2 problems that comes along with call recording and how AI can…
Your company is in the market for cybersecurity insurance, but you’ve heard there are some specific requirements, surrounding email protection? What are they? In this video, I explain 5 cybersecurity insurance requirements for email protection. Want my recommendations on the…
Your company is in the market for a SASE SD-WAN solution that can utilize AI to help your company. In this video, I explain 3 ways the best SASE SD-WAN vendors use AI Want my recommendations on the best SD-WAN…
Your large company is looking to transition over to Microsoft Teams Phone System, but you have thousands of employees and multiple locations. You’re thinking to yourself, where do I start? In this video, I explain how your large company can…