Your company has a call center, and you’re wondering if AI call summaries can help eliminate wrap time. I’m here to tell you they can help only if they’re good, if they’re not good agents have to proofread them which…
Your company is in the market for a new phone system and you’re wondering should your company buy Microsoft Teams Phone, or a different cloud PBX solution? In this video, I explain which phone system works best for you depending…
Your company has a call center, and your call center agents are hard to understand, and as a result, creating some misunderstandings with customers. In this video, I cover 6 reports your AI call center software needs to have. Want…
Your company is looking into Teams Phone, and you’ve heard they have call queues. So you’re wondering if you should just use Teams Phone for your call center software. In this video, I explain 5 downsides of trying to use…
Your company wants to empower your call center agents to develop their skills independently. In this video, I am going to go over 4 call center software reports that enable your agents to monitor their own results for the business…
You’re tasked with replacing your medium or large size company’s phone system (hundreds or thousands of employees), you may have noticed it is NOT the same as installing the same thing for a small company. In this video, I review…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but not sure how to integrate your call center software with Microsoft Teams Phone System. In this video, I will show you…
Your company’s call center uses Salesforce, and you’ve noticed Salesforce isn’t the best option for your call center software. So how do you get Salesforce Einstein AI to integrate with a separate call center software? In this video, I explain…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but your company has multiple desk phones, but they all use the same extension, and are shared by multiple people who work…
Your company’s call center agents are putting themselves in Do Not Disturb (DND) mode, in order to avoid taking calls. As a result your company’s hold times increase and customer experience decreases. In this video, I’m going to go over…