Know your top 3 calls with a bot (IVA) | AI Call Center Software

Your company has a call center and you’re wondering if an AI-Powered Intelligent Virtual Agent (IVA) or bot would be a good fit for your company.

Well, I want to share with you where to start by knowing your top 3 calls.

Want my recommendations on the best call center software vendors? Click the button below and ask me today.

About Me

Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks.

Transcript

Let me guess. Your company is in the market for a new call center software. And you’ve heard of A.I. and you’ve heard of bots or IVA, you know, interactive or I’m sorry, intelligent virtual agents. I always want to say interactive for that, but intelligent virtual agents. And the problem is, is that all these things sound really great, but the possibilities seem like they’re endless. So it it almost gives you, like, paralysis by analysis. There’s so much information out there that it kind of gets overwhelming and really confusing. well, an engineer from one of the contact center service providers that I work with asked me a question about one of my customers recently. That was just a great idea. And it helps kind of clear up a lot of that confusion. It helps you kind of narrow your thinking a little bit. And I’m going to tell you what that engineer asked me in this video.

My recommendations

But first, really quick, if you’d like my recommendations on the best call center software vendors to quote for your company, especially for things like IVR, reach out and contact me. Send me an email or give me a call (714.593.0011) I will help you make a lot better decision in a fraction of the time. More information on that at the end of the video. But just give me a call. Send me an email.

Don’t forget also to take a look at our website. Aerocominc.com on our website. It’s super cool. You can browse call center software vendors buy feature. You can also read about them, watch videos on them, and look at reviews on them as well. So it’s a great place to kind of maybe start your process. But then after a while you get to the point where I think you probably need to contact me and get some recommendations because there’s just too much information out there.

And as always, don’t forget to hit the like button. Subscribe to the channel. Ring the bell and leave me a comment. I’d love to hear what your opinion is. And all that stuff is what YouTube likes and it helps get our videos out to more people, so please do that. I really appreciate it.

What are your top 3 calls?

Okay, so back to my story. I was helping a customer find the best vendors that they should be courting for their call center software. And I was talking to one of the service providers and asking a bunch of questions to help qualifying for the customer and the service providers, engineer said, What is the customer’s top three phone calls that they either make or receive? And at the time we were reevaluating I va for the for the customer. So it’s a great way to kind of narrow down your thought process for Iveagh. So when you’re thinking how can a bot help our company? A great thing to ask first is what are the top three calls that we’re receiving or we’re making on a regular basis? And what that’ll do is it’ll start kind of framing your mind of, okay, well maybe it is things like taking orders or maybe it is checking on an existing order like order status, or maybe it’s acount balances, or maybe it’s frequently asked questions, you know, sales calls, things like that. You go, okay, what are what’s going on? You know, maybe it’s an outbound call where we’re doing a prospecting call. So that’ll help you think of, okay, now that’s the call

How can IVA help make a bigger impact in your company

Now where would a bot be able to fit into that? Would it be able to do that? Would it be able to receive that call? And if so, what would they be able to do with that call?  Would they just be able to maybe transfer it to the right person faster? Or could they answer that frequently asked question or could they give them that update and information like account balance or order status, stuff like that. So those three areas are going to have the biggest impact for your company. So that’s why it’s important to really think of those three most common calls is those are the three calls that you’re going to have. The biggest impact if you are able to incorporate a bot or an IVA into your company’s call center software.

Still confused? Reach out contact me for the best IVA vendors

So I hope that helped a little bit. It definitely helped me in how I’m approaching things with my customers and the questions I’m asking my customers. Speaking of which, if you’d like my recommendation on the best call center software vendors to quote for your organization, reach out, Send me an email or give me a call (714.593.0011). I’m a broker for all the major vendors out there, and I’ve been doing this for over 20 years. So I work with all the major vendors out there. I’m familiar with them all. I know who’s got a good reputation, who’s got a bad reputation, who’s got sweet spots in certain areas. And based on your company’s requirements, I can quickly get you to the right vendors that you should be quoting so that you don’t waste a ton of time calling a bunch of people that you’ve Googled. And it sometimes ends up with the wrong vendor that you’re signing up with. So give me a call. I love to help you. It’s the reason why I do these videos. It’s a great way to say thank you to me. If you’ve got something out of this video, just ask for my opinion. And how much do I charge?

Browse IVA vendors on our website

You might be asking. Good question. The service providers actually pay me my broker fee so you don’t have to pay me anything any time. So there’s no excuse to not to at least reach out and ask me my opinion. All right. So do that. And then also, don’t forget to go to our website Aerocominc.com. You can search call centers, software providers by feature. You can also read reviews, you can watch videos, read information on them. It’s a great place to kind of start your your shopping. And as always, don’t forget to hit the like button. Subscribe button. Ring the bell. And especially leave me a comment. I’d love to hear what you have to say. I want to know what kind of videos that you like.

What kind of videos do you think I should be doing in the future? What you liked about the video, all that good stuff. So leave me comment. I always try to reply to all my comments so you probably hear from me if you do. I really appreciate it. Well, thanks again for watching and I will catch you on the next one.