Your company has a call center and you’re wondering if an AI-powered bot (aka Intelligent Virtual Agent or IVA), is just for voice or can we also use it for digital communication? In this video, I explain which methods of…
Your company has a call center and you’re wondering if an AI-powered Intelligent Virtual Agent (IVA) or bot, is something you should be looking into. But how should you start trying to wrap your brain around how your company can…
Your company is in the market for a new phone system, but as you’re shopping around, you’re not sure if you should be asking for a call center queue, a ring group, or a hunt group? In this video, I…
Your company has a call center and you’re noticing IVA is way better than ever before, and you are wondering “how have Intelligent Virtual Agents (IVAs), improved so fast for AI call center software.” In this video, I cover 3…
Your company is trying to find a good cybersecurity awareness training vendor. But there are a ton of vendors. What’s the difference? In this video, I explain 4 things the best cybersecurity employee training vendors provide. Want my recommendations on…
If your company has a call center, you need to start looking into AI, because it has the ability to dramatically improve your call center in many ways. One of those ways is using an intelligent Virtual Agent (or IVA).…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone. Well, how much does it cost in 2024? In this video, I’m going to give you all the pricing information you need,…
You’re working for a large organization, with multiple sites. But with two ISPs at every site, ISP management is getting insane. You have tons of account numbers, a dozen ISPs with a dozen phone numbers, and staggered contract expiration dates.…
Your company is in the market for new call center software, but what is Skills Based Routing and why is it a must have feature? In this video, I am going to define Skills Based Routing and provide several use…
Your company is looking for a new business phone system solution, but weren’t sure to sign a 12, 36, or 60-month contract. Most of my customers sign a 36 or 60-month contract and I wanted to share some interesting tradeoffs.…