Your company should not buy Microsoft Teams Phone System, direct from Microsoft. In this short video below, Mike Smith explains the different features required for Microsoft Teams Phone System, and which of them you should buy from Microsoft directly… and…
If your call center agents are multi-tasking, your company needs it’s cloud call center software fully integrated with your phone system software. Your call center agents need robust call center functionality within their softphone app. But they also need the…
Is Nextiva’s cloud PBX solution good for large businesses in 2021? Watch the video below to hear Mike Smith provide you with several features Nextiva offers, which make their solution a great fit for large companies, in particular. Want a…
Are the best SD-WAN vendors able to install their service, at only a partial amount of your company’s sites? In the video below, Mike Smith explains which types of SD-WAN architecture is able to work, when only installed at a…
Single Sign-On (SSO), should be near the top of your list of “must-have” cloud PBX features, if you are a mid-size or larger company. In this short video, Mike Smith explains why SSO is vital to ask about, when shopping…
Is Microsoft Teams Phone System a good fit, for a mid-size company, in 2021? You’ve heard of using Teams for your company’s PBX, but is that just something for micro-size companies? Can it handle the requirements of a substantial brick-and-mortar…
Your company is in the market for new cloud call center software, but your call center also needs to be TCPA compliant. Have you thought about having your call center software vendor manage your company’s compliance? If not, you should!…
Is GoToConnect a good cloud PBX solution for a large business in 2021? You’ve heard GoToConnect (formerly Jive), is a great solution for small companies, but is it also a solid fit for medium or large-size companies? In the video…
Which type of SD-WAN vendors are the best, for a company with a single site? In the video below, Mike Smith details why a cloud-enabled SD-WAN vendor is best for organizations with only one site. He explains several features that…
What is the feature, Live Call Transcription, for a cloud PBX system? More importantly, does your company need it? Why? In the video below, Mike Smith explains live call transcription, and gives you some examples of how it will benefit…