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AI is asking if she can complete your ghosted CSAT surveys | Call Center Software
Your company is looking into new call center software, and all your customers are ghosting your customer satisfaction (CSAT) surveys. In this video, I explain how your company can leverage AI to complete all your CSAT surveys to improve your…
Can we keep our company’s phone numbers if we move to a cloud-based business phone system?
Your business is looking for a new phone system, and you’re not sure whether you can keep your company’s phone numbers if you move to a cloud-based business phone system. In this video, I explain 2 exceptions that could prevent…
AI is a call dispositioning beast! | Call Center Software
Your company is trying to find a way for your call center agents to disposition calls faster, but without losing accuracy. In this video, I’ll explain why AI is a faster and more accurate way to disposition calls. Want my…
Use AI to turn agents into all stars | Call Center Software
Your company is looking into new call center software, and your managers don’t have time to score every call from every agent. In this video, I explain how your company can leverage AI to turn your agents into all stars.…
3 Reasons to Lease vs Purchase Desk Phones | Business Phone Systems
Your business is looking for a new phone system, and you’re not sure whether to buy or lease desk phones. I have the answer you’re looking for. In this video, I give 3 reasons on why leasing desk phones is…
5 Questions about Call Center Software Usage Pricing
Ask these 5 questions about usage pricing before buying new call center software. Your company is looking into new call center software, and you’re not sure about the cost. In this video, I’ll tell you the 5 best questions to…
Do we need a reception soft console for our Business Phone System?
Does your reception desk need a sidecar or a reception soft console? Your company is looking into a new phone system, but your confused on which reception desk technology is best. I explain the 3 technologies available and how to…
Call Center Software: Stop Buying the Roadmap
If your company is shopping for a new call center software solution, I need you to do something for me. Stop buying the roadmap. In this video, I explain 3 reasons why you should never buy the roadmap. Want my…
Business Phone System: Don’t let mobile-only users off the hook
If your company is looking for a new phone system and you have a lot of mobile-only users, don’t let them off the hook. In this video, I explain 7 reasons why mobile-only can hurt your company and why they…
The Best Call Center Software: What is Omni-Channel? (Vendor Agnostic Perspective)
Your company is looking into a new call center software solution, and a word you might have heard of is “omni-channel” In this video, I define the 5 categories of omni-channel and 3 benefits it provides for your company. Want…