Cloud Contact Center Solutions: Phone System Agnostic

Your company needs a better contact center solution, but your phone system still has a lot of life left. Can your organization implement a new contact center solution, over the top of your existing phone system?

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About the Host
Mike Smith is the Founder and President of AeroCom and has been helping companies with telecom and cloud services since 1999. He has been the recipient of numerous business telecommunications industry awards and in 2011, he was honored as one of the top 40 business people in Orange County, CA., under 40 years old. Follow Mike on LinkedIn, Twitter or SpiceWorks.

Transcript:

If a company is shopping for a new contact center solution, one misnomer out there is that you have to replace your existing phone system in order to get a new contact center solution.

In today’s world, with cloud contact center, you can keep your company’s same exact phone system and actually layer the contact center on top of it.

Most cloud contact center solutions can integrate with any phone system, whether that’s an on-prem phone system or a cloud-based phone system.

For example, if you decide your company’s customer service department would like to step up their game and go to a full cloud contact center solution (and be able to field text messages, interact with social media, take calls, take emails, and take chats from a Chat Bot on your website), and you want that all to be in the same call queue for your customer service agents… If you want to step up your game in terms of that, you can definitely switch that out independently from your current phone system.