You’re a medium to large size company and wondering if Microsoft Teams Phone Operator Connect is better than Direct Routing as a Service? After getting to know both products for many years, I have a strong opinion on this. In…
Your company is planning on replacing both your phone system and your call center software. Does timing matter? Should you stagger the installations or do them both at once? In this video, I cover some downsides of staggering and 3…
Your company has a VeloCloud SD-WAN solution (which is now VMWare, Which is now Broadcom), and the contract is up for renewal. It’s been in place for several years, so you’re wondering “is VeloCloud still one of the best SD-WAN…
Your company is considering buying a new cloud phone system, but you are wondering if your provider needs to be close in proximity to your office. Geography should be considered but maybe not in the same way you’re thinking. In…
Your company is looking into Microsoft Teams Phone System. But for the dial plan, should you company buy a calling plan from Microsoft, or use Operator Connect? In this video, I cover whether Teams Operator Connect or Microsoft Calling Plan…
Your company is considering moving over a cloud phone system and wondering why so many large companies are moving over. In this video, I explain why cloud business phone systems have been growing rapidly and why it’ll keep growing. Want…
Your Operator Connect Provider is offering to sell your company Teams Phone Standard. Should you buy it from them or buy it from your existing seller of 365? In this video, I explain why your company should purchase Microsoft Teams…
Your company is ready to move off your existing on-prem phone system, and you understand this means you’re probably going to move to a cloud phone system. What are the major differences you’re going to need to prepare for? In…
Your company needs to upgrade your call center software, and you’re wondering which features you should be looking into. It depends on the type of call center you have, and the size of the call center. In this video, I…
Your company needs to upgrade your phone system, and Microsoft Teams Phone is something you’re considering. But today your company has a call queue, for calls coming in on the main line. And it routes a specific way. Can Teams…