Blog

Cloud Call Center – The Way of the Future

April 1, 2015 Aerocom

Simply put, Cloud Call Centers (a.k.a. “Cloud Contact Centers”), are the way of the future. In this day and age, you can’t afford to be bogged down by slow or outdated systems while being overwhelmed with multiple channels of customer communication.

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Mike Smith’s Brain Episode 19: Shadow IT

March 25, 2015 Aerocom

Hey all you trekkies…you’re definitely going to enjoy Mike Smith’s Brain E19, as we follow another IT scenario at the Enterprise Corp. in Newport, CA. Find out how Kirk and Jacques deal with Shadow IT in the office… And when

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How to Get Perfect Call Quality on Your SIP Trunks – Part 1

March 23, 2015 Aerocom

Here is something I’m hearing a lot from IT Professionals, these days. IT Pro: “Who’s the best SIP VoIP provider? We are planning to buy a new IP-PBX for my company with approx. 50 users and we are leaning toward using SIP trunks (via

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8 Shopping Hacks for Enterprise VoIP [White Paper]

March 19, 2015 Aerocom

Work Less… Get Better Results. Yes, YOU… IT Directors, Sys Admins, CIOs. It’s possible. Your company’s phone system is End of Life, outdated or just died. Maybe your current hosted VoIP/hosted PBX service contract is coming to an end. You…

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