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Cybersecurity Risk Assessment Template: Audit Logs
What is the best template to use for a cybersecurity risk assessment, for Audit Logs? In this video, I explain the best template to follow based on three different categories of cybersecurity requirements. Want my recommendations on the best companies…
Cloud PBX Phone Systems – 6 Preparations Your Company’s LAN
Your company is transitioning from an on-prem phone system to a Cloud PBX phone system. What 6 steps can you take to prepare for the installation? In this video I explain the 6 basic things you can do to prepare…
The Best Cloud Call-Contact Center Software: Go beyond IT
Your company is looking for a new Call Center Software Solution. But before you attend a demo, think about going beyond the IT department. In this video I explain how to take a holistic approach that involves not only the…
Microsoft Teams Phone System: Backup Failover to an Auto Attendant
Is your company concerned about the reliability of Microsoft Teams phone system and looking for a solution like a Backup Failover to an Auto Attendant? In this video I discuss options for failover to a third-party auto attendant when Teams…
The Best Cloud Call Center Software: Desk Phones
Your company is interested in a new call center software, but you’re uncertain whether your agents should use a desk phone, soft phone, or both? In this video I explain which questions you should ask yourself about: Are your agents…
Microsoft Teams Phone: Fax, Paging, and Analog Devices
Your company is considering switching to Microsoft Teams for your phone system, but what about your analog devices such faxes, overhead paging, and door buzzers? I will be explaining how third party-solutions offer ways to integrate analog devices into Microsoft…
The Best Cloud Call-Contact Center Software: Do Not Disturb
You are looking for the best cloud call center software for your company, but your call center manager has asked for a way to prevent agents from putting themselves on do not disturb. In the video below, I explain two…
How Much Does SD-WAN Cost in 2023?
How much does SD-WAN Cost in 2023? I talk about the cost of SD-WAN in 2023, which depends on the provider’s pricing model. Some providers charge based on bandwidth usage and others charge by circuits. By evaluating these pricing models,…
Cybersecurity Risk Assessment Common Findings: Continuous Vulnerability Management
What are the most common findings of a cybersecurity risk assessment, within the CIS Framework, Control 7: Continuous Vulnerability Management In this video, I explain the 3 most common findings within this control: 1. Continuous Monitoring; 2. Automatic analysis; and…
The Best Cloud Call Center Software: Don’t Duplicate Old Tech
If your company is looking for the best call center software, the first thing you need to think about is avoiding duplicating your company’s current, old technology. In this video, I will explain why using your current tech, as a…