Small Contact Centers

Small Cloud Contact Centers

Click here to search cloud contact center providers for your company.

About the Host
Mike Smith is the Founder and President of AeroCom and has been helping companies with telecom and cloud services since 1999. He has been the recipient of numerous business telecommunications industry awards and in 2011, he was honored as one of the top 40 business people in Orange County, CA., under 40 years old. Follow Mike on LinkedIn, Twitter or SpiceWorks.

Transcript:

So one of the great things about today’s technology environment is that even small companies have access to really cool tools to build relationships with their customers and to market to their customers.

Like, for instance, even small companies can have a chat bot on their website for a very inexpensive price. They can have online forms where customers can fill-out certain things. They can be involved in social media and interacting with customers there. They can have customers calling them on an 800 number. All these different ways. Even texting. People can be texting your small company and texting pictures to your customer service department.

So, it’s really great, but the problem is, with that, for a small company, how do you really manage all of those incoming communication mediums easily? So how do make sure that a chat doesn’t get missed? Or that an email doesn’t get missed, or call doesn’t get missed?

The good news is, is that just how all those communication mediums are inexpensive now for small companies, a small company can also invest in a contact center solution that before today, like 10 years ago, only big companies could afford a call center or contact center solution. Now even small companies can have as few as one user on a contact center solution where you can actually … So say your company has one customer service representative. You can have that one person receiving, in the same call queue, text messages, email messages to your company, calls to your company. They can be alerted about mentions in social media. All of those can be put into one call queue, to that one contact center agent, for a very minimal price.

So, that’s the really cool thing about contact center is that with Cloud Contact Center, now companies can have all these really cool capabilities in reporting, even though they only have one contact center agent. And back 10 years ago, that was not possible at all. Contact center solution would have been on site and it would cost the company a fortune. Therefore, you had to have a lot of employees and a lot of contact center agents in order to cost justify, but today you only need one contact center agent, and your company can get that solution for a very small price.

So don’t think just because you’re a small company that you’re too small for a contact center solution.

Click here to search cloud contact center providers for your company.