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Hosted PBX Services with a Great Mobile Application
One of the great features of a hosted PBX service is the fact every employee can have a mobile app, for your company’s phone system. If a cloud pbx provider shows you a demo of their mobile app, it will…
Cloud Contact Center Software with Salesforce Integration
Your company is in the market for a new call center solution… Does your organization also use Salesforce for your CRM? If so, you need to watch this video. In this short video, Mike Smith explains four reasons your company…
Hosted PBX Services for companies with a lot of employees but not much calling
Your company has a lot of employees but they aren’t making a ton of calls. Is Hosted PBX still a good fit? Isn’t it pretty expensive, since you have to pay a monthly fee for every phone system extension? AeroCom…
Cloud Contact Center Software Comparison
This isn’t your daddy’s old call center software! In this short video, Mike Smith explains why your IT department has to send the calendar invite (to demo new cloud contact center vendors), to your Marketing and Operations departments. Your call…
Microsoft Teams Phone System with Call Center or Contact Center
Your company needs to replace their PBX and you’re thinking Microsoft Teams Phone System might be a good option. But what about your call center? Does Teams offer call center software? Mike Smith explains the best way to purchase Microsoft…
The Best Hosted PBX Services: Know these 8 things before you shop
Your company needs a PBX upgrade… and you’re in charge of the project. Where do you start? There are over 100 vendors to choose from! Mike Smith gives you the magic eight things you need to determine, PRIOR to picking which hosted…
Cloud Contact Center Software with Analytics
What if, at any moment in time, through your company’s cloud contact center software, you could have a snapshot of the percentage of your customers that are happy, indifferent, and angry, when they’re interacting with your company on the phone,…
Microsoft Teams Phone System: Native vs. Integration
Your company is researching a new PBX, and Microsoft Teams seems like a good option to explore, right? There are a lot of hosted PBX service providers offering a “Teams Integration.” But what does that entail? In this video, Mike…
Hosted PBX Services that Integrate with Salesforce
Your company is in the market for a new PBX. Your company also uses Salesforce for their CRM, and you’re wondering if it’s worth the additional cost to find a Hosted PBX service provider that can integrate with it. Mike…
Cloud Contact Center Software with Work Force Management
Staffing a call center is tricky. The good news is that the newest cloud contact center software has an application called Work Force Management (WFM), that uses your company’s data to help you do it. In this video, AeroCom President,…