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Cloud Call Center Software: 3 Common Mistakes
If your company is replacing your call center software, there are a lot of pitfalls you need to be aware of. In this video, Mike Smith talks about 3 common mistakes companies make when evaluating a new cloud call center…
Microsoft Teams Phone System Pricing: September 2020
If your company is exploring the idea of using Microsoft Teams Phone System for your PBX, you’re probably wondering how much (exactly), it will cost. Does E5 cover it? What if we don’t want E5? What’s the Business Voice bundle?…
SD-WAN Vendors: Load Balancing ISPs
Is your company looking into SD-WAN? If so, one thing you should consider is an SD-WAN solution that can load-balance ingress internet traffic. What does that mean? In this video, Mike Smith explains a couple different types of SD-WAN solutions…
Hosted PBX Services with a Great Mobile Application
One of the great features of a hosted PBX service is the fact every employee can have a mobile app, for your company’s phone system. If a cloud pbx provider shows you a demo of their mobile app, it will…
SD-WAN Vendors with IP Addresses from the Cloud
Your company has multiple internet connections, from different ISP’s. But each ISP circuit has their own set of IP addresses. Can an SD-WAN solution give your company static IP addresses, from the cloud? Yes. No more needing to broadcast a…
Cloud Contact Center Software with Salesforce Integration
Your company is in the market for a new call center solution… Does your organization also use Salesforce for your CRM? If so, you need to watch this video. In this short video, Mike Smith explains four reasons your company…
Hosted PBX Services for companies with a lot of employees but not much calling
Your company has a lot of employees but they aren’t making a ton of calls. Is Hosted PBX still a good fit? Isn’t it pretty expensive, since you have to pay a monthly fee for every phone system extension? AeroCom…
SD-WAN Vendors: What is Traffic Shaping?
If you are researching SD-WAN for your company, no doubt you have heard the term “traffic shaping” as a feature offered by some of the SD-WAN solutions. In this short video, Mike Smith, explains specifically how the term “traffic shaping”…
Cloud Contact Center Software Comparison
This isn’t your daddy’s old call center software! In this short video, Mike Smith explains why your IT department has to send the calendar invite (to demo new cloud contact center vendors), to your Marketing and Operations departments. Your call…
Microsoft Teams Phone System with Call Center or Contact Center
Your company needs to replace their PBX and you’re thinking Microsoft Teams Phone System might be a good option. But what about your call center? Does Teams offer call center software? Mike Smith explains the best way to purchase Microsoft…