Blog
Business Phone Systems with Call Center
Your company’s phone system is end-of-life, but it also has call center software that’s tied to it. As you look into hosted PBX solutions, does your company need a system that includes a built-in call center component? And why do…
Business VoIP Cost per User
Your company’s phone system is end-of-life, and you’re shopping for a new one. You’ve done some research and it seems like business VoIP (aka Hosted PBX), might be the way to go, but how much does it cost per user?…
Is VoIP Reliable for Business? SD-WAN
Your company is researching hosted VoIP solutions to replace your on-prem PBX, but you’re concerned about call quality. How will the public Internet be as reliable as your current PRI? The answer is your company will be fine, if you…
The Best Business VoIP Phone Systems: Call Park vs. Call Pickup
Your company is researching phone systems, and one feature you know you need is Call Pickup. Or… is it called Call Park? What’s the difference? Well, there is a difference and it’s a big deal, because not all hosted PBX…
Microsoft Teams Phone System Pricing
Your company likes the idea of using Microsoft Teams for your PBX. You’ve looked online, read some documentation, but you’re still a little confused about how much it costs. In this short video, AeroCom President, Mike Smith, explains the basic…
Global Hosted VoIP Providers
Your company has international offices and you are looking for a new, global phone system solution. Since hosted VoIP is the direction the PBX market seems to be headed, it looks like a cloud solution will be on the list of…
The Best Business VoIP Phone Systems: Microsoft Teams Integration
Your company is researching new phone systems… how should Microsoft Teams (or Skype for Business), factor into your decision? Does your company want to use Teams for all Unified Communications (UCaaS), or are you open to using both Teams, plus…
The Best Business VoIP Phone Systems: Outlook Calendar Integration
One of your colleagues (at your company), notices your “user status” (on your hosted phone system’s soft phone application), shows “available.” (with a little green dot next to it). So, they try to instant message you… but there is no response. You…
Cloud Contact Center Providers with Seasonal Scalability
Contact and call centers are often seasonal. Your company need dozens (or hundreds), of agents and phone lines during your busy season, and only 10 agents and 5 phone lines, during the off-season. In this short video, AeroCom’s President, Mike…
Microsoft Teams Phone System: Which License?
Your company is considering replacing your phone system with Microsoft Teams Phone System. So, which Office 365 license does your company need? E3? E5? Is that all you need? In this video, AeroCom President, Mike Smith, tells you which license…