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Cloud Call Center Software Integrated with Phone System Software
If your call center agents are multi-tasking, your company needs it’s cloud call center software fully integrated with your phone system software. Your call center agents need robust call center functionality within their softphone app. But they also need the…
Is Nextiva good for large businesses in 2021?
Is Nextiva’s cloud PBX solution good for large businesses in 2021? Watch the video below to hear Mike Smith provide you with several features Nextiva offers, which make their solution a great fit for large companies, in particular. Want a…
Cloud PBX Features: Single Sign-On (SSO)
Single Sign-On (SSO), should be near the top of your list of “must-have” cloud PBX features, if you are a mid-size or larger company. In this short video, Mike Smith explains why SSO is vital to ask about, when shopping…
Is GoToConnect Good for a Large Business in 2021?
Is GoToConnect a good cloud PBX solution for a large business in 2021? You’ve heard GoToConnect (formerly Jive), is a great solution for small companies, but is it also a solid fit for medium or large-size companies? In the video…
Cloud PBX Features: Live Call Transcription
What is the feature, Live Call Transcription, for a cloud PBX system? More importantly, does your company need it? Why? In the video below, Mike Smith explains live call transcription, and gives you some examples of how it will benefit…
Cloud PBX Features: Call Flip/Pull
What is the cloud PBX feature, “Call Flip,” or “Call Pull?” What does the feature do, and why is it useful to a medium-size company? In the video below, Mike Smith explains the call flip/pull cloud PBX feature, and how…
Microsoft Teams Phone System Missing Features in 2021
Which features are missing from Microsoft Teams Phone System in 2021? You’re researching Teams as a possible replacement for your company’s PBX, and you’ve heard Microsoft has some gaps in feature/functionality… but what does that mean? In this video, Mike…
The Best Cloud PBX Providers in 2020
Which cloud PBX providers are the best in 2020? What makes them the best for your company? AeroCom President, Mike Smith, reviews 4 of the hottest features, that put cloud PBX providers over-the-top in 2020. Which handful of cloud PBX vendors…
The best business phone systems: medium / large companies
As you’ve probably noticed, most of the information you find (on the Internet), for business phone systems, is targeted at small companies. Small companies are the majority of businesses, so it makes sense why it is mostly what you see…
Microsoft Teams Phone System: Should our company use it? [Video]
Your company is considering Microsoft Teams Phone System for PSTN calling. Your organization already uses Microsoft Office 365 and the Teams app, so why not make this your company’s phone system, too? That way, everyone will have chat, video, collaboration…