Blog
Which cloud call center software providers are HIPAA compliant? 3rd Party Validation
Why is 3rd party validation important, if you’re searching for which cloud call center software providers are HIPAA compliant? In the video below, Mike Smith tells you why all HIPAA compliance is not the same, and that in order to…
Microsoft Teams Phone System: Do you need an E5 license?
Does your company need a 365 E5 license, for Microsoft Teams Phone System? In the video below, Mike explains why your company doesn’t need an E5 license for Teams Phone System, (but might want to upgrade anyway), because sometimes the…
Cloud PBX Checklist for Large Companies: Call Center
Mike continues his series on the ultimate cloud PBX shopping checklist for large companies, with today’s video covering call center. Mike explains the difference between ring groups, call center, and contact center, and tells you why it’s important for you…
Cloud PBX Checklist for Large Companies: Remote Users
Continuing our cloud PBX shopping checklist for large companies, today Mike discusses Remote Users. In the video below, Mike gives you several items to address, which will help you assess your company’s PBX requirements for remote users. Want Mike’s recommendations…
Which cloud call center software providers are HIPAA compliant? MFA & Metadata Recording
Which cloud call center software providers are HIPAA compliant, and what does that mean? Let’s talk about Multi-Factor Authentication (MFA), and Metadata Recording. In the video below, Mike addresses two items that might not be included with all “HIPAA compliant”…
Cloud PBX Checklist for Large Companies: Network Footprint
This is the first installment of the Cloud PBX Checklist for Large Companies, and today Mike is talking Network Footprint. In the video below, Mike tells you the questions you need to ask internally (and of service providers), about “network…
Which Cloud PBX providers integrate with Salesforce?
Which Cloud PBX providers integrate with Salesforce? In the video below, Mike explains that an even better question is “what features should “integration” include?” He details those critical features, and tells you why they’re important. Want Mike’s recommendations on the…
Microsoft Teams Phone System Operator Connect Pricing
What is the pricing for Operator Connect, for Microsoft Teams Phone System? In the short video below, Mike explains the cost of Operator Connect for both small and large companies, and also explains the additional licensing costs for Microsoft 365.…
Which Cloud PBX Vendors are HIPAA Compliant? Voicemail
Which cloud PBX vendors have HIPAA compliant voicemail? In the video below, Mike Smith explains that the first question should be “What does our company consider HIPAA compliant, when it comes to voicemail?” “What features do we need?” Mike details…
Is Dialpad’s Cloud PBX service good for a large business?
Is Dialpad’s cloud PBX service good for a medium-size or large business, with approx. 100 – 5,000 employees? In the short video below, long-time business telecommunications broker, Mike Smith, provides you with several of Dialpad’s features, that make their solution…