Mike Smith's Brain
Is cloud call center software better than on-premises?
Your company’s on-prem call center software is due for an upgrade… but should you replace it with a cloud call center software solution? Which is better? Does cloud offer any additional features? In this short video, Mike Smith gives 3…
Microsoft Teams Phone System: 5 Deployment Options in 2020
If you’re looking at Microsoft Teams Phone System for a replacement for your company’s current PBX, then you’ve probably noticed there is a lot of confusing offers being thrown around. There are actually 5 primary ways your company can deploy Microsoft…
Comparing SD-WAN Vendors: Security
If your company is researching SD-WAN, there are a few main areas where vendors differ drastically. One of them is security. Some don’t offer it, and some do… And the vendors who offer it, differ in the type of security…
The Best Cloud PBX Providers in 2020
Which cloud PBX providers are the best in 2020? What makes them the best for your company? AeroCom President, Mike Smith, reviews 4 of the hottest features, that put cloud PBX providers over-the-top in 2020. Which handful of cloud PBX vendors…
Cloud Call Center Software: 3 Common Mistakes
If your company is replacing your call center software, there are a lot of pitfalls you need to be aware of. In this video, Mike Smith talks about 3 common mistakes companies make when evaluating a new cloud call center…
Microsoft Teams Phone System Pricing: September 2020
If your company is exploring the idea of using Microsoft Teams Phone System for your PBX, you’re probably wondering how much (exactly), it will cost. Does E5 cover it? What if we don’t want E5? What’s the Business Voice bundle?…
SD-WAN Vendors: Load Balancing ISPs
Is your company looking into SD-WAN? If so, one thing you should consider is an SD-WAN solution that can load-balance ingress internet traffic. What does that mean? In this video, Mike Smith explains a couple different types of SD-WAN solutions…
Hosted PBX Services with a Great Mobile Application
One of the great features of a hosted PBX service is the fact every employee can have a mobile app, for your company’s phone system. If a cloud pbx provider shows you a demo of their mobile app, it will…
SD-WAN Vendors with IP Addresses from the Cloud
Your company has multiple internet connections, from different ISP’s. But each ISP circuit has their own set of IP addresses. Can an SD-WAN solution give your company static IP addresses, from the cloud? Yes. No more needing to broadcast a…
Cloud Contact Center Software with Salesforce Integration
Your company is in the market for a new call center solution… Does your organization also use Salesforce for your CRM? If so, you need to watch this video. In this short video, Mike Smith explains four reasons your company…