Mike Smith's Brain
Cloud Call Center Software with One Window for Everything
Today, Mike Smith reviews the advantages of having a cloud call center software application with one window for everything. Your call center agents take calls, but they also respond to emails… and text messages… and process credit card transactions. Is…
RingCentral Cloud PBX Review for Mid-Size Companies in 2021
Mike Smith provides a RingCentral Cloud PBX review for mid-size companies in 2021. As the owner of a business telecom brokerage for 18 years, Mike knows the inside scoop on nearly every major cloud PBX solution in the marketplace. In…
Microsoft Teams Phone System Pricing 2021
Microsoft Teams Phone System looks like a solid option for your organization, but what is Microsoft Teams Phone System pricing in 2021? In this video, Mike Smith details each item your company will need to purchase, according to your company’s…
Amazon Connect Pricing
Your company is researching call center software, and Amazon Connect sounds interesting. But how much does it really cost? In this video, Mike Smith explains the two elements of Amazon Connect cloud contact center pricing that make it so compelling……
Cloud-Based Phone Systems vs. On-Premises
A cloud-based phone system or an on-premises-based phone system? Which is best for your company? In this short video, Mike Smith gives 3 undeniable reasons why most companies, large and small, should buy a cloud phone system. Which cloud PBX…
Cloud PBX Features: SMS and MMS Text Messaging
If your company is in the market for a new phone system, finding a cloud PBX with an SMS & MMS feature might need to be a hard requirement. In this video, Mike Smith explains some of the problems with…
Cloud Call Center Software Pricing
Your company is due for a new call center software solution. A cloud solution is a consideration but… how much is that going to cost? Watch Mike Smith explain the 2 main components of cloud call (contact) center software pricing.…
Microsoft Teams Phone System: Integration Options
You like the idea of using Microsoft Teams for your company’s PBX… but you’ve also heard that Teams is lacking some pretty substantial features. So, what if you just integrated Teams with a great cloud PBX solution? Mike Smith explains…
Comparing SD-WAN Vendors: Combining with a private WAN
Is your company researching SD-WAN, but you have both public Internet connections and a private WAN connection that you will be keeping? Mike Smith explains if this is possible and how it will affect your search for the best SD-WAN…
Cloud PBX Cost
How much does cloud PBX cost? Good news! There are hundreds of cloud PBX vendors… Bad news! …and many have different pricing structures. Some cater to large companies… some cater to small. Some include all features standard… others have different…