Mike Smith's Brain
Call Center Software: Stop Buying the Roadmap
If your company is shopping for a new call center software solution, I need you to do something for me. Stop buying the roadmap. In this video, I explain 3 reasons why you should never buy the roadmap. Want my…
Business Phone System: Don’t let mobile-only users off the hook
If your company is looking for a new phone system and you have a lot of mobile-only users, don’t let them off the hook. In this video, I explain 7 reasons why mobile-only can hurt your company and why they…
Microsoft Teams Phone Systems: Don’t buy a calling plan
If your company has more than 25 users, don’t buy a calling plan. In this video, I’m going to explain 5 reasons not to buy a calling plan from Microsoft. Want my recommendations on the best dial tone providers? Click…
What is a CASB SASE SD-WAN Solution
Your company is looking into SD-WAN services, and some terms you may have heard out there are SASE or CASB. You might be wondering is what is CASB? In this video, I define what a CASB SASE SD-WAN solution is.…
The Best Call Center Software: What is Omni-Channel? (Vendor Agnostic Perspective)
Your company is looking into a new call center software solution, and a word you might have heard of is “omni-channel” In this video, I define the 5 categories of omni-channel and 3 benefits it provides for your company. Want…
Cybersecurity Risk Assessment Template: Data Recovery
What is the best template to use for a cybersecurity risk assessment, for Data Recovery? In this video, I explain the 5 best practices to protect your company’s data, according to the CIS Framework. Want my recommendations on the best…
The Truth: Don’t Buy Teams Phone System if your company isn’t using Teams
Your company is considering buying Microsoft Teams Phone System, but your users are not using Teams today. Is Teams Phone still a good fit? In this video, I give you 5 reasons why your company should not buy Team Phone…
Business Phone Systems: NEVER shop for a new system before doing these 2 things
Your company is looking for a new business phone system, but before you even shop for a new system make sure you check your contracts. In this video, I explain 2 BIG mistakes to avoid when shopping for a new…
Cybersecurity Risk Assessment Template: Malware Defenses
What is the best template to use for a cybersecurity risk assessment, for Malware Defense? In this video, I explain 7 steps to protect your company from potential malware threats. Want my recommendations on the best companies to quote for…
AI for Call Centers: How can AI improve Call Center Quality?
Your company is looking for ways to improve your call center quality and wants to explore AI for call centers. In this video, I explain how AI can improve your Call Center Quality by improving your customer experience, tools for…