You’re tasked with replacing a medium-large-size company’s phone system (hundreds or thousands of employees), and you’re wondering if the call quality for business cloud phone systems is good. In this video, I go over 5 mandatory preparations for your company…
Your company is looking into Microsoft Teams Phone System and you’re wondering how much lead time should you expect to allow, for the installation? I’ve installed Teams Phone a lot. In this video, I’ll tell you how long it takes,…
Your company needs to upgrade your call center software, and you’ve heard a little about AI. Does AI have practical benefits for small or large size call centers? In this video, I go over practical benefits AI can provide for…
Your medium-large-size company is in the market for a new phone system, and you, as the IT department have heard about RingCentral and Microsoft Teams Phone system, but you’re not sure which one is better for your company. In this…
Your medium-large-size company is in the market for a new phone system, and you, as the IT department have heard about Zoom Phone, but you’re curious if they are good? In this video, I’m going to demo Zoom Phone and…
Your business is in the market for a new phone system and you’re thinking about Microsoft Teams Phone System, but as a medium to large-size company, you have some concerns. What can Teams do, what are the limitations, and what…
Your company is in the market for a new phone system and you’re investigating whether Teams Phone should be considered. One of the issues you have, is your business needs call reporting and analytics, and you’ve heard that this is…
Your company has a call center, and you’re wondering about the potential benefits of AI automation for your call center. AI can answer customer’s questions quickly, without having to use people.. everyone’s happy. Unless your automation frustrates your customers. In…
Your company’s call center agents are not showing up to work because they don’t enjoy it, but what if there was a way to increase their motivation? In this video, I explain gamification ideas for call center software, that can…
Your company has a call center, and you’re wondering if AI call summaries can help eliminate wrap time. I’m here to tell you they can help only if they’re good, if they’re not good agents have to proofread them which…