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AI Call Center Software that Integrates with Salesforce Einstein 1 AI
Your company’s call center uses Salesforce, and you’ve noticed Salesforce isn’t the best option for your call center software. So how do you get Salesforce Einstein AI to integrate with a separate call center software? In this video, I explain…
How to Stop Agents From Putting Themselves on Do Not Disturb | AI Call Center Software
Your company’s call center agents are putting themselves in Do Not Disturb (DND) mode, in order to avoid taking calls. As a result your company’s hold times increase and customer experience decreases. In this video, I’m going to go over…
Why does that agent have so much Silent Time? | AI Call Center Software
Your company’s call center agents might have a lot of silence on their customer interactions. This could be an indication for a training opportunity. In this video, I’m going to explain how your company can use AI call center software…
What are the Qualifying Questions with a bot (IVA)? | AI Call Center Software
Your company has a call center and you’re wondering if an AI-Powered Intelligent Virtual Agent (IVA) would be a good fit for your company, but not sure where to start? In this video, I’m going to explain why identifying the…
3 Ways AI Call Center Software with Quality Management (QM) will make your agents better
Your company has a call center and you’re wondering if an AI-powered Intelligent Virtual Agent (IVA) or bot, can make your agents better with Quality Management (QM). In this video, I’ll explain 3 ways a bot or IVA can improve…
Why CRM/ERP (Salesforce, Dynamics, Hubspot) Integrations is essential with Call Center Software
Your company is in the market for a new call center software, but the first decision should be about CRM/ERP when upgrading your company’s call center software. In this video, I cover why CRM/ERP should be the first thing you…
Know your top 3 calls with a bot (IVA) | AI Call Center Software
Your company has a call center and you’re wondering if an AI-Powered Intelligent Virtual Agent (IVA) or bot would be a good fit for your company. Well, I want to share with you where to start by knowing your top…
Will a generative AI-powered, Intelligent Virtual Agent (IVA) “hallucinate” if we use it for our call center software?
Your company has a call center and you’ve done research on generative AI, and you’ve probably heard about the hallucinate issue. Will it make stuff up to answer your customer’s questions? In this video, I explain why an intelligent Virtual…
Can our call center software use an AI-powered Bot (IVA), for SMS Texting? WebChat? Social Media?
Your company has a call center and you’re wondering if an AI-powered bot (aka Intelligent Virtual Agent or IVA), is just for voice or can we also use it for digital communication? In this video, I explain which methods of…
3 ways your company can use an AI-powered Intelligent Virtual Agent (IVA) to improve your call center
Your company has a call center and you’re wondering if an AI-powered Intelligent Virtual Agent (IVA) or bot, is something you should be looking into. But how should you start trying to wrap your brain around how your company can…